The Client Relations Manager is the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.
Key Responsibilities
- Be the first point of contact for clients via phone calls, emails.
- Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
- Proactively resolve client complaints and difficult situations with professionalism and empathy.
- Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
- Maintain detailed and accurate records of all client interactions.
- Ensure all actions and communications are in compliance with company policies and relevant regulations.
Qualifications and Skills
- Previous experience in a client-facing or customer service role.
- Excellent verbal and written communication skills.
- Proven ability to problem-solve and manage conflicts.
- Strong attention to detail and organizational skills.
- Ability to effectively handle multiple tasks and priorities.
- Proficiency with CRM (Customer Relationship Management) software is a plus.
- A positive and service-oriented attitude.
WARNINGS:
- NO TEMPORARY workers.
- Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
- NO working for another company at the same time.
- NO hiring subs to do what we hired you to do.
- We terminate immediately due to these violations.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
- Trust.
- Go Getter.
- Transparency.