We are looking for a dedicated, analytical, and detail-oriented Client Support Specialist to join our growing team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service while also playing a key part in monitoring performance metrics and managing data.
The ideal candidate possesses strong communication skills, a problem-solving mindset, and a sharp comfort with numbers and reporting. You will not only resolve client inquiries but also track support data to help optimize our operations and drive client satisfaction.
Key Responsibilities
- Client Communication: Serve as the main point of contact for clients via email, phone, and chat, providing timely, accurate, and empathetic responses.
- Data Management: Accurately log, update, and maintain client records, interactions, and support history within our CRM system to ensure data integrity.
- Reporting & Analytics: Compile, analyze, and generate regular reports on customer support KPIs (such as response times, resolution rates, and client satisfaction scores) to identify trends and areas for improvement.
- Numerical & Billing Support: Assist clients with financial or numerical inquiries, including billing discrepancies, account balances, and basic usage metrics calculations.
- Issue Resolution: Troubleshoot, diagnose, and resolve client inquiries or technical issues efficiently.
- Cross-Functional Collaboration: Escalate complex technical or data discrepancies to the operations or product teams and follow up to ensure a swift resolution.
Qualifications & Skills
- Experience: 1–3 years of experience in client support, customer success, or data-driven customer service roles.
- Numerical Literacy: Strong analytical skills and a high level of comfort working with numbers, statistics, and basic financial data.
- Data & Reporting Tools: Proficiency in data management within CRM tools (e.g., Salesforce, HubSpot, Zoho) and advanced skills in spreadsheet software (Excel or Google Sheets) for creating reports, formulas, and data analysis.
- Language Skills: Native or professional proficiency in English (both written and spoken) with excellent communication and active listening skills.
- Problem-Solving: Strong critical thinking skills with the ability to identify client pain points and provide data-backed, actionable solutions.
- Organization: High attention to detail and excellent time-management skills to balance client interaction with administrative and data reporting tasks.
WARNINGS:
- NO TEMPORARY workers.
- Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
- NO working for another company at the same time.
- NO hiring subs to do what we hired you to do.
- We terminate immediately due to these violations.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
- Trust.
- Go Getter.
- Transparency.