Skills Requirements Required Technical Skills • Operating Systems: Navigation skills in Linux/Unix environments and command-line interfaces. • Scripting: Ability to read and execute basic Shell (Bash) or Perl scripts used in batch automation. • Database and SQL: Proficiency in writing basic SQL queries (Oracle or Sybase) to check table status, verify batch data, or investigate data discrepancies. • Scheduling Tools: Hands-on experience with enterprise schedulers like Control-M, Dollar Universe, JS7 JobScheduler, or Tidal. • Monitoring Tools: Familiarity with monitoring frameworks such as ITRS Geneos, Grafana, Splunk, or Nagios. • Incident Management Tools: Working knowledge of ITSM tools such as ServiceNow or Jira for logging, tracking, and managing incidents.
Applications In Scope of Batch Monitoring Services :-
• Bloomberg Interface • Treasury Accounting System (TAS) for CMD/IMD • Treasury Operational Data Store (TODS) • ENotebook & Compliance Guideline Monitoring System (ECGM) • Performance and Risk Analytics and Contribution (PAC) applications • Bloomberg Trading System • Enterprise Data Management (EDM) • Pricing System (PRS)
Applications In Scope of Production Support Services
• TAS (Pension, CMD and IMD ) • TODS • PAC • Risk • ECGM • LRM • IBAR-MTM • Electronic Trading System (ETS) • Bloomberg • Pricing • Messaging • EDM • OMGEO
Batch Monitoring Services:- Monitoring end-of-day processes of Applications in Need of Batch Monitoring Services • Overnight batch monitoring and notification of TRE staff upon unsuccessful completion of the batch • Daily/weekly monitoring per the checklists for the various systems. • Monitoring of post-batch, start-of-day processes to ensure that applications are initialized and ready for the new day’s business • Issue/incident identification and recording • Analysis of errors and escalation of issues to ITSTR staff for resolution • Issue resolution/workarounds for known problems • Maintenance of check lists and support documentation including knowledge base of known problems and workarounds/solutions • Analysis of performance of batch jobs (in terms of time taken) and alerts to ITSTR staff and maintain a log for issue tracking purposes • Communications to ITSTR staff and other stakeholders regarding Batch status. • Review and preparation of special processing activities (planned and unplanned) • Monthly or ad-hoc performance reports and statistics on production support requests, volumes, incidents and outages • Value-added services, e.g. identifying & analyzing areas for improvement, performance tuning, trend analysis and resource usage. Incident Management:- Restoring service for users as quickly as possible to minimize business impact • Provide application support for applications listed in section 5 by performing tasks listed in the below section and directly interacting with Business Analysts and/or Batch Monitoring team. Request Fulfillment :- Implement service request from users as per Standard Operating Procedures (SOP) provided by WB application development team • Follow instructions from WB Treasury application development teams for application support(Level 1). • Deploy application code in production based on instructions from the Treasury Development team (SUMMIT only) as part of Change Management process.
Routine Housekeeping :- Perform job-scheduling, standard routines, queries or reports; validations related to infrastructure releases (e.g. patch updates) • Execute scheduled batch jobs, including UNIX Shell scripts, SQL scripts and Oracle stored procedures. • Run Business Objects CSPs and Crystal Reports Execute “trusted” stored procedures Other Service Operations :- Operational activities of other Service Management processes as applicable based on mutual agreement with WB Treasury Team • Document operation procedures for each application under management. • Retain a general knowledge of each application for which they provide support. • Provide monthly Service Level Performance reports for each application. • Record activities in Treasury’s Issue Tracking System (JIRA) or Remedy Tool
TAS IMD Re-Run Batch Process Routine Housekeeping: -