POSITION SUMMARY
The Supply Chain Coordinator plays a key role in supporting the hardware supply chain lifecycle, from procurement to delivery to replenishment. This role ensures accurate PO/TO creation, inventory management, and hardware component flow across multiple locations. The ideal candidate is fluent in Excel (advanced formulas, lookups, data modeling) and experienced in NetSuite for purchase orders, item records, and transfer orders.
KEY RESPONSIBILITIES
Procurement & Order Processing
- Create and manage POs and transfer orders in NetSuite.
- Track order status, resolve delays, and validate vendor lead times and pricing.
- Maintain accurate item and vendor data in NetSuite.
Inventory & Logistics
- Monitor inventory across warehouses and deployment teams.
- Investigate inventory variances, reconcile counts, and support cycle-count programs.
- Coordinate inbound/outbound shipments and RMAs.
- Track RMA shipments, replacements, and hardware component returns.
Excel Reporting & Analysis
- Build and maintain Excel reports using advanced formulas (VLOOKUP/XLOOKUP, INDEX/MATCH, SUMIFS, pivot tables).
- Produce weekly updates on inventory health and PO status.
NetSuite Data Integrity
- Ensure accurate processing of POs, transfers, receipts, and item updates.
- Create or refine saved searches to improve visibility and reporting.
Vendor & Internal Communication
- Serve as point of contact for vendors on shipments, timelines, and issues.
- Collaborate with Engineering, Deployment, Finance, and Warehouse teams.
QUALIFICATIONS
- 1–3+ years supply chain experience in tech hardware/electronics preferred.
- Strong Excel proficiency and NetSuite experience required.
- Knowledge of inventory management, BOMs, and stock movement.
- Excellent organization and communication skills
- Basic understanding of Import and Export Requirements
- Fluent in English
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.