Bilingual On-site Staffing Specialist (Recruiting, Customer Service & Sales)
Surge Staffing is seeking an energetic, motivated, and customer-focused Bilingual On-site Staffing Specialist 3rd Shift (English and Spanish) to join our team. This is a full-time, permanent internal position responsible for supporting client workforce needs, recruiting top talent, and providing exceptional customer service to both clients and temporary employees.
The ideal candidate is a relationship-builder with strong communication skills, recruiting experience, and a sales-minded approach to customer service. If you thrive in a fast-paced environment and enjoy helping people find meaningful employment while supporting client success, we encourage you to apply.
Schedule
Thursday-Sunday 7:00pm-5:30am EST.
Position Summary
As an On-site Staffing Specialist, you will serve as the primary point of contact for employees and client management at an assigned customer location. You will recruit, interview, onboard, and support employees while ensuring workforce needs are met and client expectations are exceeded.
Key Responsibilities
- Deliver exceptional customer service to clients and temporary employees
- Recruit, interview, screen, and onboard qualified candidates
- Source talent through job boards, resume databases, referrals, and recruiting platforms
- Match candidate qualifications and skill sets to client workforce needs
- Maintain a strong onsite presence and build relationships with client leadership and employees
- Conduct new hire orientations and employee onboarding
- Monitor attendance, performance, and employee retention
- Address employee concerns, questions, and workplace issues in a timely and professional manner
- Conduct regular follow-up with employees and client contacts to ensure satisfaction
- Assist with workforce planning and staffing forecasts
- Perform administrative tasks including documentation, reporting, and employee record maintenance
- Support client retention efforts through exceptional service and communication
- Assist with business development opportunities and account growth initiatives
- Ensure compliance with company policies, procedures, and employment regulations
Qualifications
Required
- Must be proficient in both Spanish and English
- Minimum 1 year of sales, customer service, recruiting, or staffing experience
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong phone presence and professional demeanor
- Ability to multitask and prioritize in a fast-paced environment
- Reliable transportation and ability to travel locally as needed
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint
- Ability to work independently and collaboratively within a team environment
Preferred
- Previous staffing, recruiting, talent acquisition, human resources, or workforce management experience
- Leadership or supervisory experience
- Experience working directly with clients in a service-driven environment
- Bilingual English/Spanish skills are a plus
Ideal Candidate
We're looking for someone who is:
- Customer-focused and relationship-driven
- Energetic with a strong work ethic
- Professional and dependable
- Organized and detail-oriented
- Sales-minded and results-driven
- Comfortable working under pressure
- Skilled at problem-solving and conflict resolution
- Passionate about helping people succeed
Skills
- Recruiting
- Staffing
- Talent Acquisition
- Workforce Management
- Employee Relations
- Customer Service
- Sales
- Human Resources
- Interviewing
- Onboarding
- Account Management
- Relationship Building
- Microsoft Office
Why Join Surge Staffing?
- Full-time, permanent position
- Career growth and advancement opportunities
- Dynamic and team-oriented work environment
- Opportunity to make a direct impact on employees and client success
Equal Opportunity Employer
Surge Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge Staffing is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the employment process.
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