The role of the Sportsbook Customer Risk Analyst is to ensure the optimization of the sportsbook customer base for maximum profitability, thereby stimulating business growth. This is accomplished through the timely and efficient segmentation of sportsbook customers.
What you’ll be doing
- Identify anomalies and emerging trends in customer activity, and report them to the appropriate team.
- Conduct comprehensive analysis of Sportsbook reports, with a particular emphasis on customer behaviors.
- Manage Sportsbook customers, ensuring an optimized customer experience through an analytical approach.
- Mitigate risks from integrity matches, and questionable customers.
- Actively participate in the development of new strategies and tools to optimize the customer management process.
- Address queries and requests concerning customer limits and classifications.
What we’re looking for
- Possess an excellent understanding of Sportsbook betting principles.
- Have a determined and adaptable attitude, coupled with a strong passion for the sports betting industry.
- Continuously strive for improvement, with a willingness to learn new skills and knowledge.
- Exhibit a strong team spirit, working cohesively as a single unit.
- Demonstrate detail-oriented and strong analytical skills, maintaining quality and accuracy.
- Bring at least three years of experience in a sportsbook environment.
- Be prepared for a work schedule that aligns with the global sporting calendar, including night shifts, weekends, and public holidays.
- Be fluent in English and possess strong communication skills.
- Be willing to relocate to Malta.
Good to have
- Hold a university degree, preferably in an analytical field.
- Have manual trading experience in any of the following sports: US Sports, Ice Hockey, Basketball, Volleyball, Handball, eSports.
- Possess solid knowledge of Microsoft Office applications, with a strong emphasis on Microsoft Excel.
- Demonstrate excellent organizational skills.
What we offer
We provide a fun and challenging role within a collaborative and dynamic environment. For the right candidate, Betsson offers numerous career paths, whether you aim to deepen your technical expertise or pursue leadership roles in the future. At Betsson, we value diversity. We recognize the benefits of having a diverse workforce, understanding that it makes our company stronger and more competitive by bringing together individuals with varied backgrounds, experiences, and cultures.