POSITION SUMMARY
Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes and keep the flow of restaurant service smooth, while upholding a Good Egg Dining Group's mission to positively impact lives by building enduring memories and multi-generational relationships through a dedication to executional excellence, intentional service, extreme hospitality, and culinary trust.
ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES
- Answer phone professionally and according to restaurant standard.
- Warmly and graciously greet all guests upon arrival.
- When possible, open the front door for guests entering or leaving the restaurant.
- Know restaurant standards, table numbers, wait sections, menu, specials, and be able to answer any questions customers may have effectively.
- Take reservations and enter on Resy according to restaurant standards. Prompt customer for additional information and email whenever possible.
- When immediate seating is limited, record guest names and number of people in party on Resy wait list.
- Call out name and number of party when tables become available.
- Provide guests with estimated waiting time.
- Accommodate special seating requests for guests whenever possible.
- Seat guest/guests based on preferences and while balancing customer flow in service stations.
- Be able to re-work existing reservations and waiter sections to accommodate walk-ins and unexpected last minute reservations. Inform Management and staff of changes.
- Upon seating, offer guests a menu and inform them of their server's name. Inspect table for proper presentation and completeness.
- Relay messages to servers, bus and manager as needed, especially guest notes from Resy.
- Help with bussing and drink service if time warrants.
- Thank guests as they leave and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
QUALIFICATIONS
- No previous restaurant experience required.
- Be able to work in a standing position for long periods of time (up to 6 hours).
- Be able to communicate clearly and effectively in the predominant language(s) of our guests.
- Must have exceptional grooming habits.
- A passion for EXTREME HOSPITALITY.