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Work Flexibility: Hybrid or Onsite Position Summary To offer a professional communication link between Stryker and our customer base for all technical support activities. Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responding with the appropriate action, providing answers, requested documents and replacements where appropriate. What you will do: Act as first point of contact for all technical enquiries and reported product problems. Maintain the Technical Support and Returns (RPA) systems and records to satisfy customer technical issues, using verbal/printed information, troubleshooting, product assessment, product upgrade and product replacement as appropriate. Support the expedited handling/investigation of complaint issues and ensure the appropriate handling of returned products related to technical support issues. Develop and maintain procedures, checklists, and other document tools to support/streamline the technical support function. Maintain the device tracking system. Support Field Correction (recall) activities as needed. Ensure excellent follow-up on all customer-initiated issues. Process material through decontamination area. Maintain systems for the receipt and recording of customer complaints. Build relationships and fosters teamwork with team members, leadership and individuals within other departments. Assist in the generation of TSR, Returns trending for TRB. Assist with activities to improve compliance (regulatory and QMS) What you need: Minimum Qualification: Level 3 qualification, or equivalent. 2 years of related experience, ideally within Technical Support. Familiar in working with Microsoft Office and ERP Systems Strong communication skills; both verbal and written Experience in ISO 13485 and regulated industry experience is desirable. Experience in managing daily workloads, continuous improvement initiatives such as process, quality, customer experience or productivity projects, Service and solution oriented Good at networking and communication Ability to work independently and meet deadlines. Occasional lifting – up to 30 pounds United Kingdom Pay Ranges: United Kingdom: £24,900 - £41,500 GBP Annual At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package. If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process. Travel Percentage: 0% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor. 
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stryker.com
Belfast
Technical Customer Support.
HYBRIDIT SUPPORT£24.9K–41.5K/YR
more at stryker.com.
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