What You'll Do
A Financial Coordinator at a dental practice is responsible for managing patient billing, insurance claims, and payment plans to ensure accurate and timely financial transactions. They work closely with patients to explain treatment costs, verify insurance coverage, and support overall financial transparency. This role is key in maintaining a smooth revenue cycle and positive patient experience
Your responsibilities will include:
- Discuss financial options with patients, including orthodontic treatment costs, payment plans, insurance coverage, and financing solutions
- Insurance Verification & Claims: Verify dental insurance benefits, accurately submit insurance claims, track claim status, and follow up on outstanding or denied claims
- Patient Billing & Collections: Manage patient billing processes, apply payments, monitor account balances, and communicate with patients to resolve billing concerns and collect outstanding balances
- Customer Service: Provide clear, compassionate financial guidance to patients and families, helping them understand their treatment costs and financial responsibilities
- Documentation & Record Keeping: Maintain up-to-date and accurate financial records, agreements, and insurance documentation within the practice management software
Preferred Qualifications:
- Previous experience in dental, medical, or healthcare billing or financial coordination; two or more years preferred
- Medical billing and medical claims experience required
- Oral surgery, anesthesia, implant, or dental billing experience strongly preferred
- Knowledge of dental and medical insurance policies and claim-submission requirements
- Familiarity with CDT, CPT, and ICD-10 codes
- Experience with claim follow-up, denials, appeals, and coordination of benefits
- Experience with DSN or a comparable dental practice-management system preferred
- Excellent communication skills with the ability to explain financial information clearly and compassionately
- Strong attention to detail, organization, and follow-through
- Ability to manage multiple responsibilities in a fast-paced environment
- Capable of working independently and as part of a collaborative team
- Understanding of HIPAA regulations, ethical billing practices, and patient confidentiality standards
- Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined
What Makes you Successful:
- You genuinely care about providing an exceptional patient experience.
- You are dependable, organized, and prepared.
- You anticipate needs and take initiative rather than waiting to be asked.
- You maintain composure and attention to detail in a fast-paced environment.
- You communicate clearly and work well with doctors and fellow team members.
- You take pride in maintaining a safe, clean, and professional clinical environment.
- You are eager to learn, grow your clinical skills, and contribute to the success of the practice.
Why Join Us?
We believe our team members are at the heart of exceptional patient care. You’ll have the opportunity to work alongside experienced clinical professionals in a collaborative environment where your contributions are valued. We are committed to supporting your professional growth while providing a positive and rewarding workplace.
Comprehensive Benefits Package:
- Medical, Dental, Vision, and 401(k)
- Paid holidays
- Paid time off