Position: Sr. Business Applications Engineer- NPI Automation Job Description: Why You'll Love This Role Engineering is where ideas become reality. At Arrow, our engineers help transform innovation into practical technology solutions that enable customers around the world to move faster, solve complex challenges, and stay ahead of what's next. Whether you're developing software, designing hardware, advancing AI, or building next generation infrastructure, you'll collaborate with global teams, work with emerging technologies, and help shape the future of innovation while growing your career at Arrow. What You'll Do Owns, analyzes, and continuously optimizes NPI Jira workflows to resolve operational defects, eliminate process friction, and improve system reliability and end-to-end traceability. Integrate data and status tracking across Oracle, Salesforce, Power BI, and Jira, ensuring Jira steps are dynamically driven by real-time system states rather than manual entry. Build executive-ready dashboards in Jira and Power BI to monitor and communicate project status, risks, item aging, blockers, and team throughput. Implements automated workflows—including status transitions, field updates, notifications, SLA timers, and validation controls—to eliminate manual updates and prevent data entry errors. Establishes performance metrics, monitors overall workflow health, and leads iterative process improvements in close collaboration with NPI stakeholders. Drives change management initiatives through comprehensive training, documentation, rollout planning, and stakeholder communications to ensure high process adoption. Who We’re looking for 5+ years of experience with Jira/Atlassian, hand on experience designing and managing Jira Workflows, issue types, permission schemes, custom screens and automation rules. Experience integrating enterprise SaaS tools using APIs, webhooks, and ETL pipelines with strong state and ID mapping capabilities. Experience with Power BI or creating executive dashboards and Jira native reporting tools. Experience translating complex NPI workflows into structured process maps, state transitions and measurable definitions of “Done”. Solid background in implementing data validation controls. Advanced English skills. Work Arrangement: Hybrid: This position is part of a hybrid work arrangement requiring employee to be in office Tuesday, Wednesday, and Thursday with the option to work remotely on Monday and Friday. What’s In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. 30 days of Christmas bonus 40% vacation premium 12 vacation days plus 2 Floating days, sick days and holidays Vision and Dental Assistance Life Insurance Healthcare Insurance 10% Food/Pantry Vouchers Restaurant Vouchers 13% Savings Fund Tuition reimbursement Growth Opportunities, and more! Apply now! #LI-FS1 #LI-Hybrid About Arrow We believe new technologies have the power to make life not only different, but better. At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges. Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world. Life at Arrow At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day. From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward. EEO Statement: Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico) Annual Hiring Range/Hourly Rate: $53,350.00 - $79,500.00 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: MX-JAL-Tlaquepaque, Mexico (Guadalajara office) Time Type: Full time Job Category: Engineering and Technology EEO Statement: Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

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