About DUAL Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies (or MGAs) with US$3.4bn GWP. DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients. ROLE OVERVIEW We are seeking a proactive and highly organised Junior Business Analyst and Project Analyst to support the delivery of multiple business, reporting and automation projects. This is an excellent opportunity for an ambitious individual looking to develop a career in business analysis, project coordination, data analytics and process improvement. The successful candidate will work with business stakeholders and the MI team to maintain project governance, document requirements, support executive reporting, produce management pack slides and contribute to technology-enabled process improvements. CORE CAPABILITY MIX Expected Contribution Business Analysis Requirements gathering, process mapping, user stories, functional specifications and UAT support. Project Administration Action logs, RAID logs, meeting packs, minutes, governance tracking and deadline follow-up. Management Packs Monthly and quarterly PowerPoint packs, executive summaries, KPI narratives and visual presentation of performance. Data and Reporting Excel analysis, data validation, reconciliation, Power BI support and data quality investigation. Process Improvement Identification of manual pain points, documentation of controls and support for automation opportunities. KEY RESPONSIBILITIES Business Analysis Gather and document business requirements from stakeholders. Assist with workshops, discovery sessions and requirement gathering activities. Produce process maps, workflow diagrams and functional specifications. Document current-state and future-state processes. Support User Acceptance Testing, including test scripts, defect tracking and issue follow-up. Maintain requirements documentation throughout the project lifecycle. Help translate business requirements into practical reporting, process or automation solutions. Project Administration and Governance Provide administrative support across multiple projects and business change initiatives. Maintain project plans, action logs, RAID logs, decision registers and status trackers. Track project milestones, deliverables, deadlines and dependencies. Coordinate project meetings, workshops and stakeholder forums. Prepare agendas, meeting packs and supporting presentation material. Produce accurate meeting minutes and clearly summarise actions, owners and due dates. Follow up with stakeholders to ensure actions are progressed and governance records remain current. Support project reporting, resource planning and work allocation activities. Management Information and Executive Reporting Support the production of monthly and quarterly management information packs. Produce high-quality PowerPoint slides for leadership, executive and committee meetings. Collate reporting inputs from multiple stakeholders, systems and data sources. Create charts, visualisations, KPI summaries and concise narrative updates. Ensure reporting packs are accurate, consistent, professional and delivered to agreed deadlines. Support the continuous improvement of management pack formats, templates and production processes. Assist with the preparation of steering committee updates, project summaries and business review materials. Data Analysis and Reporting Analyse business data to identify trends, risks, issues and opportunities. Support the production and maintenance of Power BI reporting solutions. Produce ad-hoc analysis and regular management reports. Investigate data issues and reporting discrepancies. Perform data validation, reconciliation and quality assurance activity. Support data cleansing, migration and documentation exercises where required. Help maintain reporting documentation, business definitions and data quality controls. Process Improvement and Automation Review existing manual processes and identify opportunities for simplification, control or automation. Document recommended improvements, risks, dependencies and benefits. Support business automation initiatives using modern Microsoft technologies. Assist with the implementation and adoption of new systems, reports and processes. Contribute to continuous improvement activities across the MI function. Help monitor benefits realisation following completed process improvements. Stakeholder Engagement Build positive working relationships with stakeholders across the business. Communicate clearly with both technical and non-technical audiences. Support project communications, progress updates and stakeholder follow-up. Assist with managing expectations throughout project delivery. Work collaboratively with business teams to understand operational requirements and reporting needs. SKILLS AND EXPERIENCE Essential Degree qualified or equivalent professional experience. Strong analytical and problem-solving capability. Advanced Microsoft Excel skills, including data analysis, lookups and pivot tables. Excellent PowerPoint and presentation creation skills. Strong written and verbal communication skills. Excellent organisation, planning and time management skills. Ability to manage multiple priorities and deadlines simultaneously. Strong attention to detail and commitment to producing high-quality work. Experience producing professional documentation, reports or presentations. Confidence working with stakeholders at varying levels of seniority. Desirable Experience in a Business Analyst, Project Coordinator, Project Analyst, PMO or MI support role. Knowledge of Power BI or other reporting and dashboarding tools. Exposure to SQL or structured data analysis. Understanding of process mapping techniques and business process documentation. Experience using Microsoft Power Platform, including Power Apps or Power Automate. Exposure to project delivery methodologies and governance practices. Experience in financial services, insurance or London Market environments. Knowledge of data governance, data quality or reporting control principles. PERSONAL ATTRIBUTES Positive, proactive and willing to take ownership. Curious and keen to understand how business processes work. Comfortable working in a varied role spanning projects, reporting, analysis and administration. Collaborative and able to work effectively with different teams. Professional, accountable and comfortable handling deadlines. Continuous improvement mindset with a willingness to challenge manual or inefficient ways of working. Strong attention to detail and pride in producing accurate, polished outputs. CAREER DEVELOPMENT This role provides strong development opportunities within the MI function, including exposure to business analysis, project governance, executive reporting, data analytics, process improvement, Power BI and Power Platform automation. IDEAL CANDIDATE SUMMARY The ideal candidate will be an early-career analyst who is highly organised, confident with Excel and PowerPoint, comfortable producing management reporting packs, and keen to develop across business analysis, project coordination, data analytics and process improvement. What do we offer in return? A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our culture: people first Our core values dictate how we live and work. We’re a group with independence and people at its heart – and a home for talent with a unique culture: the biggest small company in the world. Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success. Diversity and inclusion At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect. We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support. Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.

Junior Business Analyst and Project Analyst.

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