As a Patient Registration Representative in our Emergency Department, you'll be the first point of contact for patients during critical moments—setting the tone for their entire healthcare experience. You'll master our registration protocols and systems while delivering exceptional customer service that makes patients feel heard and cared for from the moment they arrive.
What You'll Do:
- Welcome & Connect: Greet patients and visitors with genuine warmth, creating a positive first impression that builds trust and loyalty in our healthcare community
- Navigate Registration with Expertise: Perform new patient registrations and updates with accuracy and efficiency, ensuring all information is current and complete
- Verify Insurance & Eligibility: Confirm insurance coverage and eligibility details, helping patients understand their benefits while ensuring smooth billing processes
- Manage Collections Professionally: Handle cash collections with integrity and accuracy, supporting our financial operations
- Respond with Empathy: Address inquiries from patients, visitors, and staff with professionalism and advocacy, ensuring every concern is resolved thoughtfully
- Thrive in a Dynamic Environment: Manage multiple priorities simultaneously in our fast-paced ED setting, staying organized and responsive even during peak times
- Mentor & Support: Share your knowledge with colleagues, helping to build a strong, collaborative registration team
Required:
- High school diploma or G.E.D. equivalent
- Strong computer skills and proficiency with Microsoft Office
- Ability to manage multiple priorities in a fast-paced environment
- Excellent customer service skills (in-person, telephone, and written communication)
- Professional communication with patients, visitors, and clinical/non-clinical staff
Preferred:
- One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting
- Experience with EPIC EHR system
- Familiarity with insurance payor systems
- Knowledge of ICD-10 medical terminology
- Demonstrated ability to train and support colleagues