Location: St. John Hospital
Department: Surgical Services; cross trained for surgical lounge and pre/post op
Schedule: 36hrs per week, 12hrs shifts with varied start and end times, Weekend Rotation, No Holidays
*Must be able to work varied shift hours between 4:30am and 7:30pm*
Responsibilities:
- Position includes some direct patient care for pediatric patients, in addition to clerical work and tasks to keep unit organized and stocked.
- Greets patients, visitors, and new admissions.
- Answers general inquiries and schedules patients for appointments.
- Answers, screens, and routes telephone calls.
- Performs general clerical duties including filing, email correspondence, and mail distribution.
- Creates various reports and documents as assigned.
- Helps patients/residents with basic technology and social media.
- Communicates with patients, families, physicians and other healthcare team members about patient care.
- Performs unit safety checks. Assists with meeting patient needs and escalates as appropriate.
- May assist with meals, pass and collect trays, pass out activities, and transport patients/residents through facility.
- May assist with stocking supplies and keeping unit and patient rooms clean and orderly.
- May maintain staff schedules and timekeeping as assigned.
- Register patients in Epic, verify contact information, scan insurance or other information as needed, print and place wristbands, obtain general consent forms, and help patients complete surveys.
- Support pre-op by making and receiving calls, coordinating with the lab and OR, arranging transport, checking for clearances or completed H&Ps, and contacting nurses as requested.
- Assist in PACU with pediatric patients, transport to pediatric areas or imaging when needed, monitor patient flow and bed needs.
- Support communication with families, including locating family members, providing updates, coordinating visits, and checking whether the surgeon has spoken with them.
- Work across the surgical lounge and pre-op/PACU; the position combines secretary work with patient- and family-facing assistance and operational coordination.
- Work may include supporting pediatric patients and families, as well as patients arriving through trauma, stroke, or other urgent situations.
EDUCATION/EXPERIENCE REQUIRED:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
- At least 2 years of administrative skills in a hospital setting, highly preferred.
- Experience prioritizing multiple requests and anticipating operational needs, highly preferred.