Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.
For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.
Job Description
As an Account Associate, you will play a vital role in driving engagement with clients across Third Bridge’s Expert Calls and Library offerings. You will proactively contact investment professionals and/or consultants within our client base on a day-to-day basis, building rapport and credibility to drive end-users towards our services. Your work will be pivotal in guaranteeing the retention and growth of our account base.
In this role you will:
- Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals
- Identify and engage inactive or potentially new users across priority accounts and to increase utilization of Third Bridge offerings
- Reiterate the value proposition of Third Bridge’s services to drive usage and help embed our products in the daily workflows of end users
- Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge’s services.
- Support clients by offering training and demo sessions on how to use Third Bridge’s services.
- Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations.
- Develop an awareness of client buying processes and Third Bridge sales and renewal processes to support revenue generation
- Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively.
- Attend internal and external meetings punctually and well-prepared
- Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach
- Leverage a solid commercial understanding of AI to expand territory revenue by actively cross-selling and upselling our AI distribution solutions
Why work for us?
What can you expect:
- Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
- Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
- Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
- Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
- Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
- Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
- Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
- Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
- CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
- Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.
Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.