The Technical Project Lead, supports the delivery and operational management of customer communications technology initiatives from intake through implementation and production readiness. The role serves as a key connection point across business, CX, marketing/communications, QA, and technical delivery teams, translating business needs into well-defined technical work and coordinating requirements, dependencies, risks, issues, and delivery activities. The role will also contribute to the development of more standardized, repeatable, and scalable project management and delivery practices for customer communications technology initiatives. · Technical Project & Requirements Management | 35% - Manage technical requirements for customer communications initiatives from intake through implementation, translating business needs into clear, actionable technical work. - Manage scope, dependencies, risks, issues and changes, identifying missing information, unclear ownership and downstream impacts before they affect delivery. - Coordinate technical requirements involving data, integrations, templates, personalization, automation and deployment, driving decisions and actions to resolution. · Development, QA & Production Readiness | 30% - Coordinate delivery and handoffs across development, QA/testing and production, ensuring teams have the information required to execute the work. - Track defects, requirement gaps, scope changes and technical blockers through resolution and retesting. - Coordinate release and production readiness, ensuring outstanding issues, dependencies, documentation and approvals are visible and addressed before implementation. · Stakeholder & Cross-Functional Management | 20% - Serve as a key coordination point between business, CX, technical delivery and QA teams, bridging technical and non-technical stakeholders. - Facilitate project and technical working sessions, establishing clear expectations around responsibilities, decisions and delivery. - Drive follow-ups to closure and escalate unresolved blockers, decisions or ownership questions when appropriate. · Documentation, Process Improvement & Operational Standards | 15% - Maintain accurate and traceable documentation of requirements, decisions, dependencies and changes throughout the delivery lifecycle. - Contribute to standardized project management practices, templates, SOPs, runbooks and knowledge-transfer materials. Identify recurring delivery friction, unclear handoffs and process gaps, partnering with QA/process optimization resources to strengthen and standardize delivery practices. Required Experience, Skills, and Knowledge Experience with Salesforce Marketing Cloud (SFMC) or a comparable marketing automation/customer communications platform. Experience working with API, FTP/file-based, or other data delivery and integration patterns. Experience using Azure DevOps, Jira, or comparable development/work-management platforms. Experience coordinating QA/testing and production release processes. Experience working in insurance, financial services, or another regulated industry. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice. This site provides access to current job openings across Assurant for individuals impacted by a recent severance event. It is intended to support your continued career journey by offering visibility into roles that may align with your experience and interests. All positions listed are open to qualified candidates and follow Assurant’s standard application process. We encourage you to explore available opportunities and apply to roles that match your career goals.

Technical Project Lead.

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