David Kennedy Recruitment is working with a global provider of customer experience and business process services, that is seeking to onboard an Operations Customer Expert I – Content Reviewer to join their team in Lisbon.
The role focuses on reviewing online content, including social media, webpages and advertising materials, to ensure compliance with client policies. You will assess text, images, videos and accounts, identify potential policy violations, and review news and current affairs relevant to the Czech market. The position involves handling potentially sensitive content and maintaining high standards of quality and productivity.
Position: Content Reviewer / Detection Intel (Czech)
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Review social media, webpage content and advertising materials to ensure compliance with client policies
Analyse images, videos, accounts and text-based content to identify potential policy violations
Monitor news, current affairs, political, cultural and social events relevant to the assigned market
Assess content relating to sensitive situations, including riots and conflicts, and escalate cases that may affect Google products
Log relevant cases and escalate policy violations using internal tools
Participate in client meetings to share findings and recommend process improvements
Support the English market or other markets and workflows when required, using translation tools where applicable
REQUIREMENTS:
Czech language proficiency at C1 level or above, both spoken and written
English proficiency at B2 level or above, both spoken and written
Strong understanding of the political, historical and sociocultural context of the Czech market
Comfort reviewing potentially sensitive content related to current affairs, political and social events, riots and conflicts
Ability to assess content accurately and apply established policies consistently
Strong attention to detail and organisational skills
Ability to meet productivity targets and manage multiple priorities
Flexibility to adapt to changing workloads and support other markets when required
OFFER:
Relocation support with a room
Temporary, renewable working contract
40 working hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern covering schedule from Monday to Friday, from 07 AM - 06 PM
Private health insurance after contract signature (additional to standard insurance)
A dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.