Primary City/State: Innovation Care Partners - 8901 E Mountain View Rd Scottsdale, AZ 85258 Category: Patient Services Shift: Day Department: Care Management Monday - Friday 8:00 -4:30 Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY The Supervisor of Care Coordination is an integral member of the care management team, coordinating with the daily operations and assignments for the care coordinators. This position works collaboratively with the management staff for the Care Coordination program, providers, Care Coordinators and other health care professionals/agencies to ensure smooth and compliant operations to the intensive outpatient care model and guardrails. ESSENTIAL FUNCTIONS Assists Care Coordinators in identifying readmission risk and barriers to care outpatient including home support, medication management, expectation, on-boarding process of new practice(s), etc. Coordinates with hospital case manager regarding discharge plans. Monitors and engages care coordinator in IOCP model. Ensure effective post-hospitalization telephonic monitoring, and TCM appointment maintenance for enhanced billing. Reviews documentation, case closure appropriateness, and enrollment volumes to programs Facilitates daily operations of assigned care coordinators, to include managing caseload, ensuring post hospital outpatient follow-up appointment compliance and super visit/shared action planning development. Communicates (verbal, written) information regarding inpatient stay and discharge plans to patient’s PCP/office care manager/health coach. Assures effective transition and final hand-off to the patient’s PCP and his/her office based care manager/health coach. Coordinate with organization(s) (employee plan) or Payer Care Management regarding support desired/required. Facilitates and promotes a collaborative process and communication between all health care team members, inclusive patients/clients, families and significant others to ensure the process of integrated care services are targeted, appropriate, and beneficial to the population served in the Comprehensive Care Coordination Program Performs active listening, uses behavioral motivation interviewing (BMIT) and open ended questioning techniques and guided care goal setting for the patient and ensures aligned care coordinators utilizes BMIT. Maintains all regulatory and compliance educational requirements, participates in continuing education, quality improvement activities, developing and maintaining Clinical Scorecard. Performs other duties as assigned. EDUCATION Associates Required Associates or health care related advanced education. Preferred EXPERIENCE 1 year as Care Coordinator or Supervisory experience in a clinical setting Required 2 years Care Coordinator with leadership experience Preferred LICENSE AND CERTIFICATIONS Basic Life Support (BLS) - Certification Required Fingerprint Clearance Card (FPC) - Certificate State Current and valid Required We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career. 🔗 Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com Join our talent community here! Stay connected with HonorHealth careers: • Get updates on hiring events • Be the first to know about new roles • Connect with our recruiters IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [email protected]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [email protected]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.

Supervisor - Care Coordination Innovation Care Partners.

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