Skills and Workflows Gallery

149 agent skills for customer operations, quality assurance, compliance and RevOps. Vendor-neutral: they read the conversations from whichever helpdesk you already run.

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Compatible with

+ many more50+ platforms

Works with

Ask Claude to run a skill on Zendesk…

CoachingReview the gaps and build coaching for your CX teamAssemble a fair, evidence-backed coaching pack from QA evaluations and conversation history — for one agent's one-to-one, or for every agent on the team in a single run.

ZendeskFind where Zendesk routing sends work to nobody

IntercomCheck what Fin deflects, and what it abandons

Five9Score Five9 calls without grading the transcription

#SkillDescriptionWorks withFunction

01QA scorecard designBuild a scorecard, size the sample, keep auto-fails separateAll providersScorecards and calibration 02Volume forecastingForecast contacts, and work out how many people you needAll providersDemand and capacity 03Routing auditFind misroutes, ping-pong and queues nobody ownsAll providersRouting and backlog 04Backlog triageFind the tickets in the backlog actually at riskAll providersRouting and backlog 05Bot deflection analysisCheck whether the bot actually reduced contactsAll providersChannels and experience 06Handle time analysisFind where handling time goes before anyone blames a personAll providersRouting and backlog 07Repeat contact and FCRMeasure repeat contact properly, then FCR from itAll providersRouting and backlog 08Cost to serveWork out what a contact really costs, defensiblyAll providersCost and content 09Reviewer calibrationSee whether your reviewers agree, and fix bias and noise apartAll providersScorecards and calibration 10CSAT and NPS surveysPick between CSAT, NPS and CES, and fix response biasAll providersChannels and experience 11AI agent evaluationTest an AI agent before shipping a prompt or model changeAll providersAI oversight 12Customer issue researchName why customers contact you, in causes you can removeAll providersDemand and capacity

Every skill

All 149, grouped by category. Each one is free, open source and vendor-neutral.

CX operations 62

Compliance 32

Data and integration 10

Quality assurance 27

RevOps 14

Rulebase 4

Compliance and security
guardrails built in.

SOC 2 Type II. GDPR. PCI DSS. Zero AI training on your data. Built for the compliance demands of regulated financial services.

SOC Type 2

We meet SOC 2 requirements to ensure secure and compliant management of data across all our systems.

GDPR

With our operations in Ireland, we operate under GDPR – the world's strictest standard for data privacy.

PCI DSS

We protect cardholder and payment data in line with PCI DSS standards, ensuring secure processing across all transactions.

Encryption

We encrypt your data with AES-256 at rest and TLS in transit, ensuring end-to-end protection for every byte.

Monitor every agent. Improve every outcome.

AI agent monitoring for customer-facing agents. See what your human team resolved that your agent couldn't, and the prompt, knowledge or tool fix that closes the gap.

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Mesh by Avina records session and form interactions and can use device or IP data to resolve business visitors through providers such as Vector or RB2B.

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Skills and Workflows Gallery.

Skills and Workflows Gallery