Role Purpose
To provide accurate, efficient and client-focused operational administration across billing, claims, policy servicing and reporting. The role supports both individual and company clients while contributing to smooth day-to-day operations and continuous system improvement.
Key Responsibilities
- Billing administration: Process billing accurately and within agreed timelines; validate billing information and resolve discrepancies.
- Billing reconciliation: Perform billing reconciliations, investigate and resolve discrepancies, and follow up on outstanding items or client queries.
- Claims administration: Receive, capture, validate and track claims; obtain outstanding documentation and communicate progress through to finalisation.
- Client changes: Action all amendments and instructions received from clients, including member, policy, contact and billing updates, subject to required checks and approvals.
- Client servicing: Provide end-to-end servicing for individual and company clients through professional written and telephonic communication.
- Operational reporting: Compile accurate daily, weekly and monthly reports; monitor volumes, turnaround times, outstanding work and service-level performance.
- System enhancements: Assist with requirements gathering, testing, issue logging, feedback and implementation of operational system improvements.
Administration and controls: Maintain accurate records, follow standard operating procedures, protect confidential information and escalate risks or delays promptly
NB: Only candidates with a RE5 qualification will be shortlisted
Minimum Requirements
- Grade 12; a relevant administration, business or insurance qualification is advantageous.
- 1–2 years’ administration or client service experience; insurance or financial services exposure is advantageous.
- Computer literacy, including Microsoft Outlook, Word and Excel, with confidence using administration systems.
- RE5 is mandatory
Core Competencies
Strong attention to detail; accuracy; organisation and prioritisation; customer focus; clear communication; problem-solving; teamwork; accountability; adaptability; and the ability to work under pressure and meet deadlines.
Personal Attributes
- Accountability
- Action orientated
- Collaborative
- Communication
- Business writing skills
- Manage complexity
- Problem solving skills
- Decision thinking
- Encourages engagement
- Resilient and adaptive
- Resourceful
- Demonstrates self-awareness
- Purpose driven
- Significance and values orientated