At TTI, people come for the opportunity and stay for the culture! Job Description: Bilingual Customer Care Representative Techtronic Industries Inc. | RYOBI®, RIDGID® Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1 About TTI Canada Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like RYOBI®, and RIDGID®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. Position Description The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner. What You Will Do: Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner. Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty. Handle escalated customer inquiries, disputes, and problems within department guidelines. Continually seek out ways to improve customer satisfaction. Develop sound Product Knowledge. What You Will Bring: Must be bi-lingual (French/English) Post-secondary education or equivalent experience Exceptional communication skills – written and oral Initiative and strong organizational skills Proficiency in computer skills and common software applications. What You Will Benefit From: At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth: 100% employer-paid health and dental coverage - for you and your family Competitive annual base salary $48,000 Company-matched savings plan - we’ll match your contributions up to 6% of your earnings $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA) Generous paid time off, including vacation, personal days, and volunteer time Access to virtual healthcare services - anytime, anywhere Exclusive employee perks - including brand discounts & preferred pricing with external vendors Education reimbursement program - supporting your continued learning and development Visit our: Company Website, LinkedIn and Instagram today Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.

Bilingual Customer Care Representative.

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