We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. ROLE SUMMARY The Refund and Bad Debt Administrator Intern is responsible to ensure that all refund payments are processed whilst adhering to all relevant policies and procedures. KEY WORK OUTPUT AND ACCOUNTABILITIES Refund payment function Responsible for the daily processing of refunds. Prioritization of key tasks without compromising overall outcomes. Maintain the highest standards of quality and data integrity in all the work. Manage emails, telephone queries from the hospitals and customer complaints. Manage document control where applicable. Review all relevant information before contacting the customer to ascertain who the refund should be paid to and how much. Request assistance from the team-leader on challenging and complex matters. Consult with referred patients regarding refund balances and arrange payment agreements according to the operational practice. Process refunds within the daily limit set with Nedbank for each hospital. Compliance with Anti Money Laundering and the Refund Policy requirements. Review banking details sent to the centralised email ID created for the patient refunds process. Verify relevant documentation and banking details via AVS-NBB (Account Verification Portal) on the Nedbank portal to ensure that the banking details are correct and for the eligible payee. Upload banking details in SAP. Daily monitoring of ZPATPAY_NEW on SAP. Ensure monthly refund registers are submitted timeously. Provide excellent customer service by resolving queries and processing refunds efficiently and quickly. Complete D14 reports and ensure that appropriate actions are diarised for follow up. System and reporting Manage SAP reports /weekly /monthly relating to refunds and bad debts. Archive documents on a monthly basis. Perform any tasks as instructed by the line manager. Compliance Management Compliance to Company Policies & Procedures. Adherence to the CSA (Controlled self-assessment) audit standards. Build and maintain stakeholder relationships Liaise with internal and external customers. Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. Develop collaborative relationships to help accomplish work goals. Participate in monthly meetings to discuss issues and give feedback. Teamwork Actively participate as a member of a team to achieve goals. Personal and professional development Assume responsibility for own personal and professional development. Keep up to date with Netcare’s evolving policies and procedures. SKILLS PROFILE EDUCATION Essential National diploma in finance at NQF level 6 or Higher Qualification/ degree/ B Tech in finance at NQF level 7. WORK EXPERIENCE Essential Minimum 2 years financial experience. Intermediate computer skills. KNOWLEDGE Essential Computer literacy: Excel, Word, and Outlook. Knowledge of medical aids. Preferred Working knowledge of SAP ISH. NON-MANAGERIAL SKILLS Customer Focus and Service Delivery The capacity to identify and respond to the needs of *internal and external customers. *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others. Building Relationships Capacity to establish constructive and effective relationships. Communication The capacity to clearly present information, either written or verbal. Teamwork Capacity to cooperate with others to work towards a common goal. Technical Knowledge The capacity to perform a technical function to required standards. PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation. WORKING CONDITIONS Professional flexibility in working hours while supporting daily business hours. Will interact with internal and external customers through several different means. NETCARE VALUES AND BEHAVIOURS Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our healthcare partners in everything that we do. We care about the truth in all our actions. We listen with empathy and respond with acts of compassion in all interactions with our patients and their families. The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold: Respect - I always greet everyone to show my respect. Identity - I always wear my name badge to show my identity. Dignity - I always treat others with consideration and humility to uphold dignity Care - I always act in the best interest of Netcare and others to show I care Compassion - I always listen with empathy and respond with kind action to show my compassion Appreciation - I always say thank you to show my appreciation. Diversity- I always embrace diversity to strengthen inclusivity and belonging. Join the team committed to providing the best and safest health and care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity. The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful. Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability. To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.

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