Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly. The Cornell Peter and Stephanie Nolan School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day. The school is home to 900 undergraduates, 200 graduate students and more than 1,700 industry professionals from 90 countries enrolled in executive education. The Statler Hotel is the teaching hotel of the Cornell Nolan School of Hotel Administration within the SC Johnson College of Business. The hotel's Finance Department, led by the Hotel Controller, is responsible for the full accounting cycle of the property — revenue, billing and accounts receivable, financial reporting and month-end close, budgeting and forecasting, compliance, procurement, and inventory — in support of hotel leadership, guests, clients, and the college. The Opportunity: While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. The Account Representative serves as the hotel's billing and accounts receivable representative, with core responsibility for BEO billing and invoicing, statement generation, guest ledger and aging management, chargebacks, and daily cash application including credit card reconciliation and Sertifi deposits. Performs financial record-keeping and reporting in support of department needs, resolving routine to moderately complex billing questions and escalating unusual items. Works under the general supervision of the Hotel Controller with growing independence, following established department procedures, and may be asked to take on temporary task coverage assignments at certain times. The position is intended to be promoted to Account Representative V (Band E) after approximately one year, contingent on performance, at which point the incumbent absorbs the hotel's income audit functions and steps into the full independence expectations of that classification. Key Responsibilities: Review Banquet Event Orders (BEOs) for billing accuracy and manage event billing, invoicing, deposits, and account setup. Manage accounts receivable, guest ledger balances, aging reports, direct billing, client statements, chargebacks, and payment discrepancies. Perform daily credit card reconciliation, process deposits and payments, and maintain financial tracking spreadsheets. Conduct revenue audits, review event attrition and contracted minimums, and prepare quarterly financial analyses. Participate in cashiering operations, support cash handling and reconciliation, and coordinate cashier training and onboarding. Identify opportunities to improve and automate financial reports and provide support during system downtime. Provide day-to-day guidance to student workers on billing procedures, cash handling, and financial systems. Assist with special projects, seasonal workload demands, and additional finance team responsibilities as assigned. Required Qualifications Associate's degree and 2–4 years of relevant experience in accounts receivable, billing, cash application, or hospitality finance; or equivalent combination of education and experience. Proficiency with hotel management or point-of-sale systems and financial reconciliation tools. Ability to resolve routine to moderately complex account discrepancies under general supervision. Strong attention to detail and service orientation in communications with guests, clients, and event planners. Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. Preferred Qualifications Hotel billing, hospitality accounting, or higher education auxiliary services experience. Familiarity with Infor HMS, Micros POS, Sertifi, and Cornell KFS. Interest in report automation and data analysis. Demonstrated capacity to grow into income audit ownership and the Account Representative V independence expectations within the first year. This is a full-time hybrid position based in Ithaca, NY. Salary to commensurate with education and experience. Rewards and Benefits Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay. Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards. Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Application Procedure: When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate. NOTE: Cornell employees must apply through the Internal Cornell Career site.  University Job Title: Accounts Rep IV Job Family: Fin/Budget/Planning Level: D Pay Rate Type: Hourly Pay Range: $26.08 - $30.31 Remote Option Availability: Hybrid Company: Endowed Contact Name: Theresa Lynch Contact Email: [email protected] Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected]. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [email protected]. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected]. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2026-10-28 Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City. We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options.

Accounts Receivable Representative (Hybrid): Finance, The Statler Hotel - SC Johnson College of Business.

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