We are looking for a detail-oriented Operations Support Analyst to join Blend360 and support an application-based operational process involving card-data refresh activities. The role involves accessing card records through a web-based application, manually refreshing card information, and triggering the underlying API process to ensure card-detail data is updated accurately and within the defined Service Level Agreement (SLA).
This role requires strong attention to detail, process discipline, reliability, and the ability to work during US business hours. The selected candidate will follow established procedures to process card-update requests and ensure timely completion. The candidate should also demonstrate a proactive attitude and a willingness to learn new technologies, applications, and processes as business needs evolve.
Key Responsibilities
· Access the designated web-based application and identify card records requiring a data refresh.
· Manually refresh card information to trigger the API process responsible for updating card-detail data.
· Process incoming card-update requests accurately and efficiently.
· Ensure all refresh requests are completed within the defined SLA of 2–3 business days.
· Follow documented procedures and operational guidelines to maintain accuracy and consistency.
· Track assigned requests, monitor completion status, and escalate exceptions or issues to the appropriate team.
· Maintain basic records of completed activities and pending requests, as required.
· Demonstrate ownership, accountability, and reliability in meeting daily operational requirements.
· Be open to learning new applications, tools, technologies, and processes as the engagement evolves.
- Good attention to detail and the ability to perform repetitive, process-driven tasks accurately.
- Basic computer skills and comfort working with web-based applications.
- Ability to follow documented procedures and instructions with minimal errors.
- Strong commitment to meeting deadlines and adhering to defined SLAs.
- Good communication skills and the ability to escalate issues when required.
- Willingness to work in the EST shift to support US business hours.
- Positive attitude, adaptability, and willingness to learn new technologies and applications.
Preferred Qualifications
- Experience in operations support, application support, back-office operations, or transaction processing.
- Familiarity with ticketing systems, workflow tools, or web-based business applications.
- Experience working in an SLA-driven environment.
Exposure to banking, financial services, payments, or card-related operations would be an advantage.
- Work Arrangement: Remote
- Shift: 4:30 PM to 1:30 AM
- Engagement Duration: 6 Months Contract
Joining: Immediate joiners preferred