Create connections that move people and business forward. At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities. Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia. About the Role To support the Team Lead in identifying business opportunities, developing strategic plans, and executing solutions that deliver key business outcomes. This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly. Roles and Responsibilities: Business Strategy & Performance Management (50%) Analyze business performance and identify growth opportunities. Support strategic planning, business forecasting, and KPI tracking. Drive implementation of corporate initiatives and business solutions. Coordinate stakeholders and subject matter experts to achieve business objectives. Promote digital and AI solutions to enhance business efficiency. Agency Development & Business Support (40%) Conduct business analysis and prepare presentations, management reports to support strategic decision-making. Drive our key initiatives to experience and new agents including presentation at new agent training programme. Propose ideas for effective promotion and business engagement. Support departmental events & meetings. Governance & Quality Assurance (10%) Monitor business quality and compliance with company policies and regulatory requirements. Identify business risks and recommend improvement actions to support sustainable business performance. Minimum Job Requirements: Degree holder in Business Administration, Marketing, Finance, Economics, or a related discipline. Minimum 3-5 years of relevant experience in business planning, performance management, agency development, sales support, or a related field. Prior experience in the financial services or insurance industry is an advantage. Strong analytical mindset with attention to detail and the ability to translate data into meaningful business insights. Excellent problem-solving, planning, organizational, and time management skills, with the ability to manage multiple priorities effectively. Self-motivated, proactive, and capable of working independently in a fast-paced environment. Proficient in Microsoft Office applications, particularly Excel and PowerPoint. Good command of written and spoken English and Chinese. Fluency in Mandarin is an advantage. The incumbent is required to obtain relevant license if the job involves in regulated activities. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA

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