Título: Analista de Sinistros SR Localidade: Barueri (Alphaville) - Híbrido Como Analista de Sinistros SR na Assurant você irá liderar uma das operações mais estratégicas da companhia, sendo responsável pela gestão da linha de televisores em âmbito nacional, atuando na gestão e desenvolvimento da rede de prestadores de serviço, análise de indicadores, implementação de melhorias operacionais e identificação de oportunidades para elevar a experiência do cliente e os resultados do negócio. Principais Responsabilidades Gerenciar a operação de sinistros da linha de televisores em nível nacional. Atuar na gestão e desenvolvimento da rede de prestadores de serviço e assistência técnica. Realizar auditorias operacionais e avaliações técnicas de orçamentos. Conduzir análises de causa raiz, identificar desvios e implementar planos de ação. Prospectar e homologar novos parceiros estratégicos para a rede de atendimento. Monitorar indicadores de performance, SLAs e resultados operacionais. Liderar iniciativas de melhoria contínua, promovendo inovação e eficiência operacional. Atuar como referência técnica da linha de negócio, influenciando stakeholders internos e externos sem autoridade formal. Conectar informações de campo com análises internas para suportar tomadas de decisão e otimização da operação. Requisitos Formação superior completa. Experiência em gestão de operações, pós-venda, assistência técnica, serviços de campo ou gestão de rede de prestadores. Vivência com negociação e relacionamento com fornecedores e parceiros. Capacidade analítica para interpretação de indicadores e tomada de decisão baseada em dados. Excel avançado ou intermediário avançado. Experiência com auditorias operacionais, processos ou melhoria contínua. Perfil proativo, com forte senso de dono, capacidade de influência e liderança indireta. Disponibilidade para viagens frequentes em âmbito nacional. Benefícios Local de trabalho: Barueri (Alphaville) Trabalho Híbrido 3x2 (2 vezes por semana presencial no escritório) Auxílio Home Office Assistência Médica Sulamérica Assistência Odonto Careplus Seguro de Vida Previdência Privada Vale refeição Vale alimentação 13° cesta alimentação Vale transporte / Fretado Auxílio Creche / Babá Convenio academia – Total Pass Programa de apoio ao colaborador Empréstimo consignado Day off de aniversário Short Friday no verão Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

Analista de Sinistros SR.

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