The Cruise Operation Manager at AYANA Komodo is responsible for overseeing all cruise operations, ensuring seamless execution of our cruise programs. This role involves coordinating with various departments to guarantee that all cruise experiences meet AYANA's high standards for service and safety. You will manage the operational aspects of cruise schedules, logistics, and guest relations, while also ensuring compliance with maritime regulations and industry best practices. Your leadership will be crucial in delivering exceptional guest experiences while maximizing operational efficiency.
Responsibilities:
- Oversee the full cruise operations, including trip scheduling, coordination with the captain and hospitality teams, guest satisfaction, and ensuring timely execution of the itinerary.
- Lead and train all cruise crew members in safety, service, and cleanliness standards, while professionally handling VIP guests, inspections, and FAM trips.
- Responsible for cruise maintenance, docking plans, procurement, inventory control, and ensuring all operational needs are fulfilled efficiently.
- Review each cruise trip, verify all cruise documentation and compliance, and analyze guest feedback for continuous service improvement.
- Develop and implement new activity or event ideas aligned with guest preferences and brand identity, while collaborating with the resort, sales, and marketing teams to grow the cruise business.
Requirements
- Minimum 3 years of experience in cruise operations, hospitality, or a similar managerial role.
- Bachelor’s degree in Hospitality Management, Marine Tourism, or related fields; relevant certifications are a plus.
- Strong leadership, team management, and operational coordination skills, with hands-on experience in guest handling and onboard services.
- Good understanding of cruise logistics, documentation, maintenance scheduling, and inventory systems.
- Creative, service-oriented, and capable of working collaboratively with cross-functional teams to deliver exceptional guest experiences.