Job Title Remote Support Engineer Monitoring & Connected Care Job Description Remote Support Engineer MA&TC Responsible for servicing and installing professional Philips healthcare ‘Patient Monitoring’ equipment and maximizing customer satisfaction Your role: Participate in the Remote Support Desk team Install Philips Healthcare (PH) Patient Monitoring equipment according standards with respect to quality and installation time as set by PH. Some product highlights: Intellivue Patient Monitors, Fetal monitors, Central monitoring (PIICix) & Telemetry systems (MX40), CareEvent, Clinical information systems like ICCA, IntelliVue Guardian Software (IGS), Intellispace Perinatal (ISP) and Console. Integrate patient monitoring equipment in both Philips supplied as customer supplied clinical networks as being a consultant across the geography. Setup connection towards 3rd party systems like Hospital Information Systems (By HL7 broker), Telephony alarming systems, etc. Perform corrective maintenance, supported when necessary by tier-2 remote support center. Troubleshoot Hard/Software / IT infrastructure to ensure acceptable Quality of Service (real time patient data requirements). · Being responsible for patiënt data in a hospital environment working close to the patient. Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards Submit timely and accurate service data, job sheets, reports, expense claims, field problem reports and other paperwork as assigned Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district. Keep abreast of new technologies likely to affect PH range of products Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner You're the right fit if: Bachelor in ICT engineering ICT experience (MS Operating systems Windows 11 & Server 2022/2025, SQL, AV, OS Patching, security certificates) Knowledge of and experience with local (WIFI) networks; Basic knowledge of virtualization & HL7 is desirable is a pre Extensive knowledge of Patient Monitoring systems is a pre Experience of Healthcare IT is desirable is a pre. Experience in maintenance and troubleshooting of technical complex systems Preferably demonstrable relevant experience in patient monitoring equipment Fluent in Dutch, fluent in French, fluent in English “Can do” mentality Pro-active · Customer oriented Good communicator Team player Positive, open attitude Willingness to participate in 24x7 shift Occasional travel to client sites during installation phases How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office role, with occasional travel to client sites during installation phases. Compensation and Benefits: Professional recognition must go hand in hand with fair and transparent compensation. The base salary range for this position is 48 058 € - 72 806 €. Compensation within this range is determined based on objective criteria such as the required skills, your relevant experience, the level of responsibility associated with the position, as well as internal equity and local market conditions. This position is also eligible for variable compensation, with an annual component tied to company performance. Our entire approach will be presented to you during the interview process so that you can make a clear and informed decision. Benefits also include a generous amount of paid time off, parental leave, a dedicated health and wellness budget, and discounts on Philips products. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business here. Discover our rich and exciting history here. Learn more about our purpose here. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. For US applicants only: Philips is an equal employment opportunity and affirmative action employer Disability/Veteran. Click here to review "EEO Is The Law and Supplement” Poster. Click here to review the Pay Transparency Nondiscrimination Statement. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Remote Support Engineer Monitoring & Connected Care.

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