๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฎ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฐ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฎ๐ฑ-๐ฐ๐ฌ ๐๐ฃ๐)
Experience: 7+ yrs
Location: Bengaluru
As a Senior Account Manager, you will serve as a trusted partner to key clients, building strong relationships with decision-makers and understanding their evolving business requirements. You will develop account strategies, identify opportunities to expand existing partnerships, and drive revenue through cross-selling and upselling initiatives.
You will collaborate with internal sales, marketing, product, and delivery teams to ensure seamless service delivery, address client concerns, and achieve account-level business objectives. The role also involves monitoring account performance, developing strategic growth plans, negotiating commercial agreements, and maintaining a strong focus on customer retention and profitability.
Requirements
Key Responsibilities
- Key Account Management:ย Manage a portfolio of strategic accounts, build long-term client relationships, and ensure high levels of customer satisfaction and retention.
- Account Growth Strategy:ย Develop and execute account plans to expand existing business, increase revenue, and strengthen client partnerships.
- Cross-Selling:ย Identify opportunities to introduce complementary products, services, or solutions that address clients' broader business needs.
- Upselling:ย Drive revenue growth by recommending premium offerings, expanded service packages, and additional solutions aligned with client requirements.
- Client Relationship Management:ย Build relationships with key stakeholders and senior decision-makers to understand business priorities and strengthen account engagement.
- Revenue and Target Achievement:ย Own account-level revenue targets, pipeline development, forecasting, and overall commercial performance.
- Business Opportunity Identification:ย Analyze client requirements, usage patterns, and business challenges to identify opportunities for account expansion.
- Client Retention:ย Proactively manage client expectations, resolve escalations, and implement strategies to improve customer loyalty and long-term engagement.
- Negotiation and Commercial Management:ย Lead commercial discussions, prepare proposals, negotiate pricing and contract terms, and support renewals.
- Internal Collaboration:ย Work closely with sales, marketing, product, operations, and customer success teams to deliver solutions that meet client expectations.
- Account Performance Analysis:ย Monitor account metrics, revenue trends, customer satisfaction, and growth opportunities to develop actionable improvement plans.
- Market and Competitor Analysis:ย Stay informed about industry developments, competitor offerings, and market trends to identify opportunities for account growth.
- Reporting and Reviews:ย Prepare account performance reports, sales forecasts, business reviews, and strategic recommendations for leadership.
What Makes You a Great Fit?
- Bachelor's degree in Business Administration, Marketing, Sales, Commerce, or a related discipline. An MBA is an added advantage.
- 7+ years of experience in account management, key account management, strategic sales, or business development.
- Proven experience managing key accounts and building strong, long-term client relationships.
- Demonstrated success in cross-selling and upselling products or services to existing customers.
- Strong understanding of account planning, revenue growth strategies, customer retention, and relationship development.
- Experience managing sales pipelines, revenue targets, forecasting, and commercial negotiations.
- Ability to identify customer needs, understand business challenges, and recommend suitable solutions that deliver measurable value.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Strong commercial acumen and the ability to identify opportunities that improve account profitability and customer lifetime value.
- Experience handling client escalations, resolving complex issues, and maintaining high levels of customer satisfaction.
- Proficiency in CRM platforms and account management tools for tracking opportunities, customer interactions, and sales performance.
- Strong analytical and problem-solving skills, with the ability to use account data to develop effective growth strategies.
- A proactive, customer-focused, and results-oriented approach, with the ability to manage multiple strategic accounts and consistently achieve business objectives.