About Paired
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent!
We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world.
The client
Advertising and consultancy services company working with RevOps infrastructure for B2B teams. They build the systems that make growth work.
The founder has reached the point most agency founders reach eventually. Their days are full of client emails, chasing the team, managing delivery risk and keeping projects from slipping. None of it is optional and all of it is in their head. The problem is not only the hours it eats. It is that managing risk and creating growth are opposite modes of thinking, and they cannot do both well in the same week.
They're hiring the person who takes operations off them.
Why this role is part-time, and what it becomes
Right now there genuinely is not forty hours a week of work here. We are coming out of a contraction and back into expansion, and they would rather hire someone part-time and pay them properly than hire full-time and have them sitting idle, which is unfair to both of us.
The plan is that this grows. Part-time now, full-time as the client base expands, then Head of Operations. They're not dangling that vaguely: they'll will set out the milestones, what hitting them does to your compensation, and roughly when they expect each step. You should hold them to it.
What they're asking for in return is commitment. If you take this and a full-time offer appears a month later and you disappear, it damages us. If you are doing one other part-time role alongside this, that is fine and I understand it. What I do not want is someone juggling five clients who gives this one the leftovers. I have seen fractional done badly and I would rather pay for focus.
What you will own
Client and stakeholder management
- Be the operational point of contact for our clients, so that I am not
- Keep every client informed, handle the back and forth, and escalate to me only what genuinely needs me
- We currently run around four clients at once, a mix of large and small projects. Six is the most we have ever carried. As we scale, the model is roughly one project manager per five clients
Project delivery
- Own timelines, scope and deliverables across those accounts
- Know the status of everything without being asked, and chase it when it slips
- Spot delivery risk early and bring me a proposed fix rather than a problem
Team coordination
- Keep the team pointed at the right work and hold them to what they committed to
- Run the follow-up so that nothing dies in a thread
Revenue operations
- Keep our pipeline, CRM and reporting accurate and current
- Build and tidy the systems and automations that hold delivery together
- Turn what is currently in my head into documented, repeatable process
Requirements
Who this is for
- You have done revenue operations or operational project management in an agency or client services environment, and have carried multiple accounts at once
- You are comfortable being the operational face to clients. This is a stakeholder-facing role, not a back-office one
- Excellent written English. We work with international clients and are moving into the US market
- You are organised to the point of being slightly annoying about it, and you follow through without being chased
- You can work independently. There is no operations team to lean on. For a while, you are it
- You want this to grow into something bigger, and you are willing to commit while it does
Who this is not for
- You are a fractional operator running five clients and this would be number six
- You want a purely strategic seat. For now this is hands-on: emails, trackers, chasing, process writing
- You need a manager checking your work
- You are looking for full-time immediately and would leave the moment one appeared
Benefits
- Part-time, remote, on a contractor basis. We will agree the weekly hours and the working pattern together, but you will need reliable overlap with Barcelona for client calls and with the team. If you are in Latin America, your mornings cover our afternoons, which works well, and it positions us for the US clients we are moving towards.
- Growth path for full-time and Head of Operations role
- Compensation for part-time up to USD1.5k/month
What success looks like
- The founder stops being the person clients email first
- Projects land on their dates, and when they will not, they hear it early with a plan attached
- Our operations run on documented process rather than on my memory
- The founder spends his weeks on expansion instead of firefighting