The Intern IT Technician is a member of Local IT Team and is responsible for delivering support for the local site employees.
Mission
The main and routine tasks of the Intern Intern Local IT Technician are to:
- Offer on-site and remote support to end users within the local responsibility
- Incidents and Requests management
- Ensure approved security, best practices and policies are being applied
- Provisioning and maintaining the employees’ work environment
- Maintaining the local meeting room configurations
- Provides hardware support for onsite events & meetings
- Support employees during equipment move
- Maintain the IT asset inventory
Training
- Relevant education in Information Technology or equivalent experience is an asset
Skills
- Great sense of customer service
- Great team spirit
- Good dexterity and ability to perform manual labor
- Good listening and communication skills
- Good organizational skills
- Ability to work effectively in a fast-paced changing environment
- Ability to work autonomously
Knowledge
- Expertise in PC and laptop support and latest hardware news
- Excellent knowledge of Microsoft operating systems
- Excellent knowledge of the Microsoft Office suite
- Good English skills (spoken and written)
- Good knowledge of networking and cabling
- Basic understanding of SCCM / Intune and Active Directory (Azure / OnPrem)
- Knowledge of conferencing and multimedia equipment is an asset
- Scripting ability (batch files, PowerShell, etc.) is an asset
- Linux / MacOS knowledge is an asset
- Knowledge of ITIL methodologies is an asset