Reporting directly to the Sr Manager of FSSC Reporting North America, the Finance Manager is primarily accountable for leading the FSSC teams in ensuring the integrity of the company’s expenses through timely and accurate service delivery. Position Responsibilities: Operational Support Manage the FSSC teams’ day-to-day operations (expense reporting, planning, forecasting and analysis) and promote process efficiency and team effectiveness. Allocate and delegate tasks to team leaders/ team members and manage the task monitoring system used for regular business review reporting Ensure the delivery of excellent customer service by proactively promoting client centricity. Ensure that the team is regularly updated and are provided proper training in relevant accounting and regulatory policies or changes therewith Act as the project manager who will oversee the planning, implementation and tracking of any short-term or streamlining and automation projects Take the lead role in resolving critical issues raised during operations and proactively manage and monitor control efficacy to ensure potential risk is minimized Support ad-hoc analysis to identify root causes of production problems and develop timely solutions Effectively communicate significant production updates and challenges to management as well as to the business unit in a timely manner. Manage and mitigate operational risks and ensure that issues are escalated timely and resolution is effective. Validate the accuracy of operational risk heat maps and other risk assessments Accountable for the timely and effective closure of audit points, if any. Timely and effective delivery of KPI and KRI reports, business dashboards and other metrics as required by MBPS management as well as the Business Unit. Leadership/Management Drive the team in achieving its organizational goals and objectives. Consult with MGS Finance management on business planning, direction, and identification of opportunities for team growth and development Perform the People Manager role for the performance management, professional growth and development of staff which include feedback sessions, productivity tracking, coaching, one on one meetings and regular employee reviews. Perform managerial duties such as hiring, attendance/incentives management and overall coordination with the support departments such as HR, Finance and IT. Support and deliver on key transformation strategies of the group, as a priority. Establish a high level of credibility and build professional relationships with our customers. To ensure customer-centered outcomes, manage business relationships and act as a business partner for our Business Unit service recipients. Enable feedback channels to the business to align expectations and priorities. In partnership with our customers, define and periodically refresh service level standards across the teams within the domain and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services. Drive the sharing of best practices, fostering collaboration and innovation across the teams within the domain. Execute strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service. Special Projects Special projects will arise from time to time that will require strong financial knowledge, strong analytical and organizational skills with an innovative mindset. The Lead will be responsible for ad-hoc projects as required by senior management pertaining to the introduction of new services, products and processes designed. Required Qualifications: Bachelor’s degree in Accounting, Finance, or Business-related courses. MBA or CPA designation (not required but an advantage). Minimum 8+ years of accounting or finance-related experience, including at least 4 years in financial analysis, reporting, forecasting, and budgeting Advanced knowledge of Power BI Advanced knowledge of Microsoft Office suite (i.e. mastery of Excel formulas and pivot tables is a must) Strong project management skills, including accounting system implementation to support transformation initiatives Preferred Qualifications: Excellent analytical and technical skills. Strong people management experience (5+ years) to lead, manage and develop professional staff. Experience in working in a broad Matrix organization listening and using influence to make an impact. Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines. Experience in working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership. Excellent English written and verbal communication skills. Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes. Ability to anticipate issues and think proactively to resolve issues and risk. Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization. Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities. Familiarity with project management approaches, tools and phases of the project lifecycle Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives. Understanding of general finance systems or applications available in the market. Overtime may be required to meet business deadlines. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

Finance Manager.

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