Major Duties and Responsibilities
- Ensure smooth and timely freight process flow from origin to destination.
- Ensure accurate and timely data entry into the operational system.
- Track and trace Transcon shipments/files and provide reporting as required.
- Utilize the Export Transcon workflow on a daily basis.
- Ensure accurate and timely client and vendor billing.
- Ensure timely freight delivery and customs clearance when applicable.
- Interact with customers to arrange shipments and consistently meet customer service standards.
- Build and maintain positive working relationships with customers, vendors, and suppliers.
- Maintain compliance with all internal policies, company procedures, and applicable government regulations.
- Understand departmental process flow and identify opportunities to improve operational efficiency, productivity, and service quality.
- Understand customer requirements and ensure all Standard Operating Procedures (SOPs) are documented and maintained in DLSOPs.
- Meet established KPI standards and performance expectations in accordance with company policies and procedures.
- Maintain effective network communication by responding promptly to emails, requests, and inquiries from internal and external stakeholders.
- Escalate operational issues, exceptions, and service concerns to management when appropriate.
- Promote a culture of compliance by adhering to company policies, regulations, and ethical business practices while performing all duties with integrity and professionalism.
- Demonstrate and uphold the company's 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Knowledge
- Basic understanding of logistics, transportation, supply chain, or customer service operations preferred.
- Understanding of ocean documentation processes preferred.
- Basic awareness of regulatory and compliance requirements.
- Hazardous Materials certification preferred.
Skills
- Strong organizational and time-management skills.
- Effective verbal and written communication skills.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office (Excel and Word).
- Ability to learn new systems and processes quickly.
- Fluent in English.
Behaviors
- Positive, team-oriented attitude.
- Proactive and dependable.
- Customer-focused with a strong sense of accountability.
- Adaptable and willing to learn in a fast-paced environment.
Education and Experience
- 6 months to 1 year of experience in logistics, transportation, operations, customer service, or a related field preferred; or an equivalent combination of education and experience.
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Annual Paid Holidays (10)
- Potential Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)
- 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Employee Assistance Program (EAP)
- Training and Personnel Development Program