Scope of Position:
The role of a Customer Service Agent is to identify and understand our customer's supply chain needs. Your major duties and responsibilities will include the following:
- Create and process shipping and receiving documentation
- Process inventory moves
- Assist with clerical duties as needed - reception and security included
- Timely and accurately create all cargo-related reports and send to our customers
- Confirm daily loads are on schedule
- Constantly liaise with service providers in order to get updates relating to cargo handling, delivery and distribution in an assigned time frame
- Timely and accurately key all related data into the company's system
- Support other product teams in operations tasks as required
- Assist warehouse team with personnel and manifest documentation as needed
- Provide excellent customer service at all times
Minimum Qualifications:
- Six months to one year related experience and/or training; or equivalent combination of education and experience
- Previous customer service and/or warehouse experience
- History of excellent attendance practices
- Proven ability to work as part of a team, under high pressure and tight deadline
- Willing to put in extra hours, as required
- Well-organized, innovative, self-motivated
- Good problem solving skills
- Fully proficient with various software applications, preferably with a base knowledge of inventory control
Personal Development:
- Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
- Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
- Meet company standards of 52 hours training per year per employee
- Complete mandatory training when required
- Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute
Culture:
- The mission at Expeditors is to be the best customer service focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer service
- We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Relocation expenses/support are not offered for this position.
This position is located at our DTW/Detroit metro area location.
Must be authorized to work in the US
All your information will be kept confidential according to EEO guidelines.