The Collections Operations Intermediate Analyst role executes operational processes to enable efficiencies in the collections team. Critical thinking and innovative problem solving are necessary to ensure that processes are managed effectively and issues are resolved quickly. Success will require working as a team with other departments to accomplish goals. What you’ll do Manage collections tasks not directly related to direct collections activities including but not limited, contract defaults, cancellations due to bad debt, write-offs, clearing on-account credit balances, issues related to purchase orders, and maintain contact and other system data updated. Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis and maintain SOPs updated accordingly. Take on actions that distract from the core collections activities to improve the efficiency of the collectors. Manage special customer communications campaigns. Ensure that data updates including customer contact information, are processed in an accurate and timely manner. Help to manage overflow collections activities related to medium and small accounts when needed including answering incoming calls and emails. What experience you need +2 years of experience working in Accounts Receivable, Billing, Collections or any other related area. English fluency required B2/C1 with good English written and oral communication skills Intermediate knowledge of Excel What could set you apart Education: University student or graduate in Business, Finance, or Accounting. Adaptability: Flexible enough to handle diverse collections processes. Analysis: Strong analytical and problem-solving skills. Drive: Self-motivated to meet daily and monthly deadlines with high-quality work. Soft Skills: Excellent communicators who are responsible and open to feedback. Agility: Ability to thrive in a fast-paced, evolving environment. Primary Location: CRI-Heredia Function: Function - Accounting Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Intermediate Collections Process Analyst.

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