About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. More about the role Job Summary Responsible for supporting, configuring, and continuously improving the software engineering tooling ecosystem used by R&D teams across the organization. The role helps ensure that tools supporting planning, collaboration, coding, testing, building, securing and deploying software remain reliable, efficient and aligned with the needs of engineering teams. Examples of supported platforms include Jira, Confluence, Bitbucket, Jenkins, Bamboo, Artifactory and other software engineering, DevOps, and developer productivity tools. The Software Tooling Support Engineer works closely with engineering teams, support partners, and stakeholders to provide operational support, implement improvements, and contribute to a consistent developer experience across the software development lifecycle. Key Areas of Responsibility Application Support & Service Delivery · Provide functional and operational support for assigned software engineering tools and platforms. · Resolve incidents, service requests, and user-reported issues within agreed service levels. · Support users with application usage, access management and configuration-related requests. · Collaborate with support teams and suppliers to ensure effective service delivery. Application Administration & Configuration · Configure and maintain application settings, permissions, workflows, templates, integrations and related configurations. · Implement approved changes and enhancements. · Support application upgrades, migrations and lifecycle management activities. · Contribute to workflow automation and productivity improvements. Testing & Change Support · Coordinate and execute testing activities for application changes, upgrades and releases. · Support user acceptance testing and deployment validation activities. · Verify application functionality following implementations and system changes. · Ensure changes are documented and communicated appropriately. Continuous Improvement & User Enablement · Contribute to initiatives that improve application stability, efficiency and user experience. · Support onboarding, training, and adoption activities for engineering teams. · Promote best practices and standard ways of working. · Support the introduction of new capabilities and tooling enhancements. Collaboration & Knowledge Management · Collaborate with engineering teams, stakeholders, suppliers, and support partners. · Maintain application documentation, operational procedures, and knowledge articles. · Share knowledge and contribute to continuous improvement initiatives. · Participate in operational reviews, support meetings, and project activities. Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future. We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife Privacy Notice for the Recruitment Process Concerning US based roles: Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Pay Transparency Nondiscrimination Policy: Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.

Software Tooling Support Engineer.

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