About the company
Our client is a technology company.
The role
Raydar is recruiting for this role on behalf of our client. Support software developers as they integrate a platform and run it reliably in production, combining hands-on debugging with clear written and verbal communication. The role also includes writing technical content, building the tools and processes that keep support efficient, and passing developer input back to engineering. It suits an engineer who enjoys direct contact with users and takes ownership of the outcome.
What you'll do
- Help developers integrate with the platform, from initial setup through to stable production use.
- Investigate and resolve technical issues that developers raise.
- Write sample code and technical guides for developers.
- Pass developer feedback to engineers and help turn it into product improvements.
- Take full responsibility for the quality of the developer experience.
Requirements
What we're looking for
- A university-level qualification in computing or a closely related technical subject.
- Track record of independently building and shipping software, such as internal tools, automations or fixes to recurring problems.
- Clear, responsive communication with technical users, both written and spoken.
- Hands-on experience supporting developers on API-based products, including troubleshooting and integrations.
- Experience building or running developer support systems, such as ticket workflows and response processes.
Bonus points
- Familiarity with AI-driven tooling that speeds up how support requests are handled.
- Experience at an early-stage, fast-growing startup.
- Experience at developer-focused technology platforms.
- Background producing sample code and written engineering material.
Benefits
Compensation and benefits
- Base salary: USD 150K to 200K per year
Location and work model
- San Francisco, California, United States
- On-site, five days a week
- Full-time