Job Title: - Bilingual Patient Care Coordinator
Position type: Part-Time
Working hours: Tuesday - 09:00 AM to 03:00 PM
Wednesday 09:45 AM - 06:45 PM
Thursday- 09:00 AM to 03:00 PM Central Daylight Time
Salary rate: $6-$7/hour
Key Responsibilities:
- Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
- Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to ensure accurate patient and billing workflows.
- Manage appointment scheduling, patient records, and administrative tasks within ModMed EMR, ensuring accurate documentation and timely follow-ups.
- Provide virtual clinical documentation support during patient visits, assisting the physician in real time by entering relevant patient information, clinical notes, and visit details directly into ModMed.
- Handle incoming and rollover calls, patient inquiries, insurance-related concerns, and appointment requests in both English and Spanish.
- Provide backup virtual receptionist and front-office support, including appointment coordination, patient communication, and appropriate routing of post-procedure concerns.
- Educate patients about available aesthetic treatments, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
- Support patient engagement, lead conversion, and appointment bookings by identifying appropriate opportunities to promote services while maintaining a patient-centered approach.
- Collaborate with physicians, clinical staff, and administrative teams to ensure accurate documentation, efficient workflows, and continuity of patient care.
Requirements
- At least 1 year of healthcare administrative or any similar role experience.
- Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.
- Direct experience with ModMed EMR is required.
- Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
- Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
- Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.
- Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
- Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.