Fashion meets conversation. We're looking for Dutch-speaking talents who love helping customers and creating great shopping experiences.
Apply now and join our Avedo Contact Center.
What we offer
100% remote – work from wherever you're most productive
pay-per-ticket model – your earnings scale with your output
fully remote training (5 days) before you go live
personal onboarding and support from day one
part of a growing international freelancer network
long-term collaboration with real development opportunities
What you’ll do
You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail:
Inbound calls and written customer communication (email/chat) in Dutch
order management, returns processing, and general customer inquiries
providing product information and shopping advice
accurate documentation of each case in the CRM system
close collaboration with your team and Team Lead
What you bring
first experience in customer service – ideally in an e-commerce, fashion, or call center environment
native-level Dutch (written and spoken) – this is a must
good English skills for internal communication and training
strong communication skills and genuine enthusiasm for customer contact
self-motivation and discipline for independent remote work
stable internet connection and a quiet workspace
comfortable working with CRM tools and digital systems
Key details
Collaboration on a freelance basis (not an employment contract)
Have we piqued your interest? Then we should definitely get to know each other. With over 40 contact centers in Germany and around the world, we’re a strong partner for our customers. To make that happen, teamwork is our top priority. Together, we ensure that we’re not only successful but also create better customer experiences.
So, what are you waiting for? Apply now for Dutch-Speaking Inbound Customer Service Agent (m/f/d) at Avedo. We look forward to meeting you!
All names are directed at all genders.