The In Transit Security Specialist is a member of an elite team which will ensure that High Value High Security loads are secure and meet the customer standards for each shipment. This role works within an elite business unit with a high pride, loyalty, like minded team members. It is comprised of individuals that have been rigorously trained and evaluated on DeSpir’s In Transit Security processes.
ESSENTIAL FUNCTIONS: (*Denotes GDP-related function):
Protects the integrity of cargo being shipped by rigorously applying DeSpir’s in Transit Security Processes
Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer
Communicates and coordinates within all business units to ensure the integrity of shipments
Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process. (Departure, arrival, PODs, etc.) while utilizing Mcleod and other systems
Monitors In Transit Security through multiple systems to ensure quick response to customer requests
Assures that all paperwork including, but not limited to temperature downloads, pictures, and POD are downloaded to the load documents and the customer finishes the load for billing
Risk management with an extensive focus on security best practices and protocols
Handling escalations of suspicious activity regarding customer freight
Responsible for updating customer portals based on customer requirements
Working conditions:
Working schedule:
Tue-Sat OR Sun-Thu - 2nd shift (03:00 pm - midnight pm) CST
Competitive Salary in USDRemote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:
2+ years of experience in logistics, transportation, or customer service
Upper-intermediate level of English is a MUST
Three years of logistics experience are needed to be successful
Knowledge of TSA and GDP practices preferred
Ability to multitask
Advanced knowledge of the supply chain industry, including regulations and customer requirements
Clear and confident communication both verbal and written
Extreme detail-orientation
Experience with conflict resolution
Demonstrates emotional intelligence
Working knowledge of Microsoft Office and Teams
Analytical approach to problem-solving
Personality: Self-confident, self-motivated, extroverted, flexible, and able to work independently in a team-oriented environment.
Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit
Able to work in the office 5 days a week, as well as working weekends and holidays as needed