Service Assurance Technician At GTT, our Service Assurance Team manages and maintains GTT's international network, delivering exceptional support to customers worldwide. As a Service Assurance Technician, you will be responsible for troubleshooting network issues, managing incidents through resolution, and ensuring a stable, resilient, and high-performing network environment. What You'll Be Doing Provide break/fix support across GTT's global network. Own and drive incidents through to successful resolution. Perform technical validation, troubleshooting, and escalation management. Work closely with customers, vendors, and internal teams to resolve service issues. Configure network devices and support service migrations. Proactively identify recurring issues and drive preventative actions. Maintain accurate documentation and customer communications. Ensure operational procedures and best practices are followed. What We're Looking For Essential 2+ years of experience in a Telco, Service Provider, or similar environment. Strong troubleshooting and fault-diagnosis skills. Good understanding of BGP, OSPF, ISIS, and EIGRP. Experience with Layer 2 technologies, including VLANs, STP, and LACP. Knowledge of MPLS, L2VPN, and L3VPN services. Strong communication, customer service, and problem-solving skills. Nice to Have Cisco IOS and hardware experience. Juniper JUNOS experience. Certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA. Experience with SD-WAN, Security, and SASE technologies. Experience in a NOC or Service Operations environment. Working Pattern Extended business hours. Remote working model Why GTT Adaptive mindset: A fast‑moving, start‑up‑style environment that encourages learning and innovation Collective impact: Close collaboration with product, engineering, and operations teams Customer ownership: Delivering stable, secure network platforms customers depend on You’ll join a highly capable team where technical expertise, accountability, and continuous improvement are valued. Our Commitment GTT is committed to inclusion, fairness, and equal opportunity. We encourage applications from candidates of all backgrounds and experiences. #LI-Remote #LI-VP1 About GTT GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net.

Service Assurance Technician.

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