Regional Manager – Western Region
Reports to: Director of Field Services
Location: Western United States
Employment Type: Full-Time, Exempt (Salaried)
Work Arrangement: 80–90% Remote
Travel: Up to 20%
Salary Range: $70,000–$80,000, based on location and experience
Bonus Potential: Up to $2,000 quarterly, based on operational performance
Position Overview
ID Plans is seeking a Regional Manager to lead a team of 12–18 Field Data Specialists (FDS) across the Western Region. This role oversees daily field operations, project completion, quality standards, employee performance, and operational efficiency. The ideal candidate is a proactive leader who drives accountability, develops employees, and ensures consistent execution across a geographically dispersed team.
Key Responsibilities
- Lead, coach, and manage 12–18 Field Data Specialists to achieve productivity, quality, and operational goals.
- Conduct biweekly one-on-one meetings, provide performance feedback, and complete annual reviews.
- Monitor daily project schedules, submissions, completion rates, and quality metrics.
- Review and approve timesheets and travel expenses in accordance with company policies.
- Prepare daily operational reports and communicate performance, challenges, and opportunities to leadership.
- Collaborate with Logistics, CAD, and QA teams to resolve field-related issues.
- Address performance concerns and ensure accountability to company standards.
- Maintain accurate compliance records and complete required HR documentation.
- Conduct field visits annually or as needed to support employee development and operational performance.
- Serve as a subject matter expert on field processes, tools, and standards.
- Partner with HR and Finance on employee matters, including workers' compensation.
- Support operational improvement initiatives and perform other duties as assigned.
Required Skills & Qualifications
- Strong leadership skills with the ability to manage and motivate remote field employees.
- Sound operational judgment and ability to resolve field challenges.
- Experience evaluating employee performance and driving accountability.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency with Microsoft Outlook, Excel, CRM systems, and mobile technology.
- Ability to travel and work in field-based environments as needed.
Preferred Qualifications
- Experience in field operations, team leadership, or a related operational role.
- Prior experience as a Field Data Specialist, Regional Manager, or similar position.
- Knowledge of mapping, surveying, floor plans, site plans, or blueprints.
- Bachelor's degree preferred.
Key Performance Measures
Success in this role will be evaluated based on:
- Project Submissions: Timely daily and weekly project completion.
- Quality: Defect rates below 3.0 for RPM and 1.0 for ID360.
- Scheduling: Reschedule rates below 5%.
- Revisits: Zero or minimal project revisits.
- Team Performance: Strong employee engagement, accountability, and morale.
- Compliance: Accurate and timely payroll, expense approvals, and operational reporting.
Benefits
- Remote work flexibility
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Quarterly bonus opportunity
Physical Requirements
With or without reasonable accommodation, this position requires occasional travel; prolonged sitting, standing, or walking; daily computer and mobile device use; repetitive typing; effective communication; and occasional lifting of up to 5 pounds.