The Warranty Assessor & Aftersales Process and System Support Consultant is responsible for assessing warranty claims, supporting aftersales processes, and providing IT system assistance to authorized service partners. The role ensures compliance with warranty standards, supports retailers in their daily operations, and contributes to a positive retailer experience. Responsibilities are allocated dynamically across warranty assessment, process support, and IT system-related activities based on business needs, market priorities, and language requirements.
Duties & Responsibilities:
- Assess warranty claims and pre-authorizations in line with company policies and guidelines.
- Support authorized service partners with warranty, aftersales process, and IT system-related inquiries.
- Manage and resolve cases efficiently while maintaining accurate documentation.
- Communicate with retailers and provide guidance on processes, policies, and system usage.
- Ensure compliance with quality standards and escalate complex issues when necessary.
- Support continuous improvement initiatives and contribute to an excellent retailer experience.
- Education: Bachelor’s degree in Automotive Engineering, Business Administration, Information Technology, or a related field.
- Experience: 2–5 years of experience in warranty assessment, aftersales operations, technical support, or a similar automotive environment.
- Languages: Fluent English is required. French language skills are preferred. Additional language skills are considered an advantage.
Key competencies:
- Warranty & Aftersales Knowledge: Good understanding of automotive warranty processes, aftersales operations, and retailer support activities.
- Automotive Systems: Experience with warranty management, case management, and/or automotive IT systems.
- Analytical Skills: Strong attention to detail, problem-solving ability, and commitment to accuracy.
- Communication Skills: Ability to communicate clearly and professionally with internal and external stakeholders.
- Organization & Ownership: Ability to manage multiple priorities, meet deadlines, and take ownership of assigned tasks.
- Teamwork: Ability to work effectively in an international and cross-functional environment.
MSX International | Automotive & Mobility Business Solutions
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.