The SOC East Lead will assume responsibility for the management and continuous improvement of an APAC Security Operations Centre for one of Control Risks' premier clients, including the provision of subject matter expertise in access control, incident management, stakeholder management, and the implementation of risk controls.
Responsibilities:
- Lead by example and model behaviours that are consistent with the Control Risks values.
- Manage the operations of 24/7 SOC, to Group Security’s requirements.
- Manage an access provisioning team to comply with regulatory and business requirements and to agreed service levels.
- Lead staff to proactively identify, prevent and respond to security incidents.
- Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
- Enforce regulations, policies and procedures in line with Group Security’s standards through pro-active review and analysis of data processed through the SOC.
- Ensure compliance to Service Level Agreements (SLA), adherence to processes and standards and relevant KPIs to achieve operational objectives and mitigate threats.
- Analyse and identify risks from access data and ensuring on-time escalation, including recommending and implementing mitigating measures to reduce risk.
- Revise and develop processes to strengthen the current operational activities, review policies and recommend changes to improve governance.
- Creation of reports, dashboards, metrics for SOC operations and presentation to key stakeholders.
- Management, administration and maintenance of security devices under the purview of the SOC, including engagement with IT or external vendors.
- Identify and coordinate actions with Enterprise Access Control System team on system enhancements as well as rectification of system issues.
- Support audit and development programs on security processes.
- Develop Business Resilience plans to ensure SOC will continue to function 24x7x365
Requirements
- Minimum 3 years’ experience leading a Security Operations Centre team
- Excellent written and verbal communication skills, ability to brief senior management team and ability to effectively present information.
- Strong organizational, analytical and problem-solving skills.
- Ability to provide efficient, timely, reliable and courteous service to customers.
- Strong knowledge of incident management, problem management and change management best practices.
- Experience building and maintaining a high-performance team of operators
- Experience maintaining metrics and SLAs. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
- Knowledge in various access control and CCTV operating systems
- Lenel based professional certifications preferred (LCA/LCP/LCE)