About the Role
As a Technical Account Manager for AI Agents, you will play a critical role in ensuring our customers achieve their business objectives through our innovative solutions. You will be the primary point of contact for our customers post-signing, overseeing their onboarding, configuration, and ongoing support to maximize their experience with our platform. If you are a technically savvy professional with a strong background in B2B SaaS, we want to hear from you!
Your expertise in managing customer relationships will be paramount. You will not only guide customers through the implementation process but also proactively engage with them to identify expansion opportunities, ensuring their success and satisfaction with our offerings.
This role requires exceptional speed and follow-through. You will be responsible for addressing customer issues promptly, ensuring that any problems are resolved on the same day. Your ability to communicate effectively and manage expectations will be key to your success in this position.
Join us and become part of a dynamic team that is dedicated to delivering outstanding customer experiences while driving growth through our cutting-edge AI solutions.
Responsibilities
- Own the customer relationship post-signing, overseeing onboarding, configuration, and adoption of our AI Agents.
- Proactively manage customer expectations and ensure timely resolution of any issues.
- Identify, close, and expand business opportunities within your customer portfolio.
- Collaborate with integration engineers to facilitate seamless transitions during technical handoffs.
- Implement accelerated customer ramp-up plans to achieve independent go-lives by Day 7.
- Communicate regularly with customers, providing updates on progress and addressing any concerns.
- Troubleshoot and configure Central independently as needed to resolve customer issues.
- Monitor customer satisfaction and retention, implementing strategies to enhance customer experience.
Requirements
- Proven experience as a Technical Account Manager or similar role in B2B SaaS.
- Strong technical acumen with the ability to understand software solutions and troubleshoot issues.
- Exceptional communication skills, both verbal and written.
- Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail.
- Commercially sharp with a track record of identifying and closing expansion opportunities.
- Ability to work independently and take initiative in a fast-paced environment.
- Strong problem-solving skills and a customer-centric mindset.
- Experience with AI or machine learning technologies is a plus.
Nice to Have
- Familiarity with API integrations and technical workflows.
- Experience in a startup or high-growth environment.
- Understanding of customer success metrics and strategies.
- Previous experience with AI-driven products or solutions.
- Ability to work in different time zones, particularly aligned with US business hours.
Benefits
- Fully remote work environment with flexibility to manage your own workspace.
- Opportunity to work with cutting-edge AI technology and innovative solutions.
- A culture that encourages professional growth and development.
- Comprehensive training and onboarding programs.
- Supportive team atmosphere focused on collaboration and success.
- Access to continuous learning opportunities and resources.
We are an equal opportunity employer and value diversity at our company. We encourage all individuals, regardless of background, to apply and join our team. Come be part of a company that is dedicated to making a difference!