Citrix L3 Engineer - (DaaS+ AWS) _ Night Shift.

Accountabilities

• Citrix Infrastructure Support: Provide Level 3 technical support for Citrix Virtual Apps and Desktops (DaaS), resolving complex issues affecting virtual desktop environments and application delivery.

• Citrix Platform Administration: Manage and maintain Citrix Cloud Connectors, StoreFront, Studio, and License Servers to ensure reliable service delivery.

• Citrix ADC Management: Administer and troubleshoot Citrix ADC (NetScaler), including Gateway configuration, load balancing, SSL certificates, and authentication policies.

• Incident Management and Root Cause Analysis: Investigate complex issues involving user access, application delivery, profile management, and system performance. Conduct root cause analysis for critical incidents and implement preventive measures.

• Lifecycle and Capacity Management: Perform upgrades, patching, migrations, and capacity planning to maintain a secure, stable, and efficient Citrix environment.

• AWS Cloud Operations: Support Citrix workloads hosted on AWS and manage services including EC2, VPC, IAM, Route 53, Auto Scaling, Elastic Load Balancing (ELB/ALB), CloudWatch, EBS, and S3.

• Hybrid Cloud Connectivity: Configure and troubleshoot connectivity between on-premises infrastructure and AWS environments, ensuring secure and reliable communication.

• Cloud Optimization: Improve cloud resource utilization, availability, performance, and cost efficiency.

• Windows Infrastructure Administration: Administer Windows Server environments and support Active Directory, Group Policy Objects (GPO), DNS, DHCP, and Certificate Services.

• User Profile Management: Maintain and troubleshoot FSLogix, Citrix Profile Management (UPM), and associated user profile configurations.

• Monitoring and Documentation: Monitor infrastructure health and availability using enterprise monitoring tools, and develop and maintain operational documentation, runbooks, and standard operating procedures (SOPs).

Requirements

• Demonstrated experience providing Level 3 support for Citrix Virtual Apps and Desktops (DaaS) in enterprise environments.

• Strong technical expertise in Citrix ADC (NetScaler), including Gateway, load balancing, SSL, and authentication policies.

• Practical experience supporting Citrix infrastructure and workloads hosted on AWS.

• Working knowledge of AWS services, including EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3.

• Experience troubleshooting hybrid cloud connectivity between on-premises infrastructure and AWS.

• Strong administration skills in Windows Server, Active Directory, Group Policy, DNS, DHCP, and Certificate Services.

• Familiarity with FSLogix, Citrix Profile Management (UPM), and virtual desktop user profile troubleshooting.

• Proven ability to investigate complex technical incidents, perform root cause analysis, and implement lasting corrective actions.

• Experience with infrastructure upgrades, patching, migrations, performance monitoring, and capacity planning.

• Ability to optimize infrastructure for availability, security, performance, and cost efficiency.

• Strong analytical and problem-solving skills, attention to detail, and the ability to work independently on escalated technical issues.

• Effective communication and documentation skills, including the ability to maintain runbooks, standard operating procedures, and technical records.

• Willingness and ability to work a night-shift schedule.

Benefits

• Work Arrangement: Full-time, remote position based in India.

• Technical Exposure: Opportunity to work with enterprise Citrix DaaS environments, AWS cloud services, hybrid infrastructure, and advanced troubleshooting scenarios.

• Professional Development: Gain experience in cloud infrastructure optimization, virtualization, incident management, and enterprise IT operations.

• Collaborative Environment: Work with technical teams supporting complex infrastructure and business-critical services.

• Compensation and Additional Benefits: Salary, healthcare coverage, paid leave, bonuses, and other employment benefits were not specified in the provided job description.