CRRS Candidate Pool.

Accountabilities

• Support customer retention and renewal initiatives by building strong, long-term relationships with enterprise customers and helping maintain customer satisfaction and loyalty.

• Collaborate with sales teams and channel partners to identify customer needs, address concerns, and support successful contract renewals and ongoing commercial relationships.

• Apply project management expertise to coordinate enterprise-level initiatives, ensuring effective planning, execution, stakeholder alignment, and delivery of agreed objectives.

• Engage with customers and partners across industries such as manufacturing, healthcare, financial services and insurance, retail, and government to understand their operational requirements and technology priorities.

• Develop a strong understanding of endpoint computing and digital workspace solutions, helping customers appreciate their benefits in security, manageability, agility, and operational efficiency.

• Coordinate with internal teams and external stakeholders to resolve customer challenges, improve the customer experience, and support business objectives.

• Represent the organization at customer meetings, partner engagements, and relevant industry events, with regular travel as required by the role.

• Contribute to a collaborative, channel-focused sales environment by strengthening partner relationships and supporting customer engagement initiatives across the DACH and EMEA markets.

Requirements:

• Proven experience in project management, enterprise customer engagement, customer retention, renewals, account management, or a related sales function.

• A track record of successfully coordinating and delivering enterprise initiatives, managing priorities, and achieving defined business objectives.

• Strong stakeholder management and communication skills, with the ability to engage confidently with customers, partners, and internal teams at different organizational levels.

• A solid technical understanding of IT solutions, endpoint computing, digital workspaces, or related enterprise technology environments.

• The ability to develop productive relationships with channel partners and enterprise customers, understand their needs, and support long-term customer value.

• Strong organizational skills, attention to detail, and the ability to manage multiple projects, customer relationships, and deadlines simultaneously.

• A collaborative and customer-focused mindset, combined with initiative, adaptability, and a results-oriented approach.

• Willingness to travel regularly for customer meetings, partner visits, and industry events, depending on business requirements.

• Professional proficiency in English and, where relevant, additional languages suited to the DACH or wider EMEA markets.

• Interest in potential opportunities across the DACH and EMEA regions, with the flexibility to work with geographically distributed teams and stakeholders.

Benefits:

• The opportunity to be considered for future Customer Retentions and Renewals Specialist opportunities across the DACH and EMEA regions.

• Exposure to enterprise customers across multiple industries, including manufacturing, healthcare, financial services, insurance, retail, and government.

• Opportunities to collaborate with international sales teams, established channel partners, and enterprise technology stakeholders.

• Professional development opportunities in customer retention, enterprise account management, project delivery, and digital workspace technologies.

• Potential involvement in customer meetings, partner engagements, and industry events, supporting professional networking and industry knowledge.

• The opportunity to contribute to innovative technology solutions focused on digital workspace security, agility, and operational excellence.

• Employment terms, compensation, benefits, location arrangements, and flexibility will depend on the specific opportunity should a suitable position become available.