Gestionnaire de cas bilingue/Bilingual Caseworker.

Accountabilities

• Support reimbursement processes by ensuring coverage-related requests are handled accurately, consistently, and within established timelines.

• Coordinate benefits documentation, case updates, follow-ups, and reimbursement-related communications to keep cases progressing efficiently.

• Identify and resolve routine reimbursement issues, missing documentation, and workflow exceptions to minimize delays.

• Maintain accurate case files, reimbursement records, and system updates to support reporting, operational visibility, and compliance with established procedures.

• Monitor recurring reimbursement issues, emerging trends, and potential escalation indicators to support proactive problem-solving and continuity of service.

• Collaborate with internal teams, healthcare providers, patients, and other relevant stakeholders to clarify reimbursement requirements and facilitate case resolution.

• Contribute to process improvements, workflow updates, and operational initiatives that enhance the efficiency, consistency, and scalability of patient support services.

Requirements

• A diploma or degree in business administration, accounting, computer science, or a related field, or an equivalent combination of education and experience.

• At least one year of experience in customer service, case management, administrative support, or a related role.

• Professional proficiency in both Canadian French and English, with the ability to communicate clearly and effectively in writing and verbally.

• Experience in the healthcare or pharmaceutical industry is an asset.

• Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other relevant office applications.

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines.

• Excellent analytical and problem-solving abilities, with a practical approach to resolving issues accurately and efficiently.

• Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.

• The ability to manage documentation, follow established procedures, and maintain accurate records in a fast-paced operational environment.

• Financial awareness and numerical skills are an asset, particularly when supporting reimbursement processes and reviewing coverage-related information.

Benefits

• Competitive salary: Annual salary range of CAD $45,900 to $71,940.

• Remote work: Work remotely from eligible locations in Quebec, British Columbia, Alberta, or Manitoba.

• Comprehensive healthcare coverage: Access to medical, dental, and vision benefits.

• Wellness support: Resources addressing physical, emotional, financial, and social well-being.

• Family support programs: Potential access to backup dependent care, adoption assistance, fertility and family-building benefits, and other family-oriented resources.

• Paid leave: Paid parental leave and paid caregiver leave.

• Professional development: Training programs, career development resources, and mentorship opportunities.

• Inclusive workplace: Opportunities to participate in employee resource groups, volunteer activities, and initiatives that foster connection and belonging.

• Full-time employment: An opportunity to contribute to meaningful healthcare and patient support services in a collaborative environment.