Implementation Administrator.

Accountabilities

• Support the planning, coordination, and execution of client implementation projects, helping ensure activities remain aligned with project objectives and deadlines.

• Coordinate with internal teams and external stakeholders to track milestones, deliverables, risks, dependencies, and project timelines.

• Gather, analyze, and summarize project information to prepare status reports and provide clear updates on progress.

• Maintain project communication plans and organize internal and client meetings, including scheduling, agenda preparation, and documentation of decisions and action items.

• Monitor assigned tasks, follow up with stakeholders, and help ensure timely completion of project activities.

• Assist with change requests by documenting their potential impact on project scope, schedules, and budgets.

• Coordinate data conversion and integration activities, helping ensure deliverables meet quality standards and contractual requirements.

• Support the preparation and maintenance of training materials, technical documentation, user guides, and other implementation resources.

• Facilitate client communication throughout implementation and transition periods, contributing to a positive customer experience.

• Assist with post-project evaluations, documenting lessons learned and identifying opportunities to improve future implementations.

• Learn and use organizational technology systems and AI-enabled tools responsibly, validating outputs and applying sound judgment.

• Provide administrative and coordination support to project leadership and undertake additional duties as needed to support implementation success.

Requirements

• 2–5 years of experience in project coordination, project administration, or a related role.

• Strong organizational and time-management skills, with the ability to manage multiple priorities and maintain accurate project records.

• Excellent written and verbal communication skills, including the ability to coordinate effectively with clients and internal stakeholders.

• Exceptional attention to detail, with a consistent approach to tracking action items, monitoring deadlines, and ensuring follow-through.

• Experience in a client-facing environment is considered an asset.

• Familiarity with Agile and Waterfall project management methodologies and associated tools.

• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, SharePoint, and Teams.

• Familiarity with tools such as Miro, Claude, and Azure DevOps (ADO).

• Ability to collaborate effectively with both technical and non-technical teams.

• A proactive, solutions-oriented mindset and strong problem-solving skills.

• Comfort using AI tools responsibly to support research, documentation, product configuration, and workflow efficiency, with the ability to review and validate generated outputs.

• Adaptability and a willingness to learn new systems, processes, and technologies in a fast-paced environment.

Benefits

• Fully remote work environment with opportunities to connect with colleagues through periodic in-person meetings and team events.

• Extended health, dental, and vision coverage for employees and their families.

• Access to an Employee and Family Assistance Program (EFAP) for personal and wellness support.

• Annual professional development allowance to support ongoing learning and career growth.

• Additional time off beyond standard statutory holidays and vacation.

• Regular team-building activities and virtual and in-person meetups.

• Recognition and rewards for achievements and career milestones.

• Participation in a Share Appreciation Rights program, offering an opportunity to share in the organization’s success.

• Opportunity to contribute to a growing technology business and collaborate with experienced professionals in insurance and technology.

• Supportive, collaborative team culture focused on professional development, connection, and flexibility.