This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Travel Consultant ERM based in Brazil.
As a Senior Travel Consultant ERM, you will manage complex travel requests and provide expert travel support to business customers in a global, multi-regional environment. You will serve as a key point of contact, delivering personalized travel consultation and ensuring that travel arrangements are handled accurately and efficiently. Drawing on your experience in crew, marine, offshore, or ERM travel, you will coordinate movements, manage disruptions, and anticipate customer needs. You will also support operational quality, identify opportunities to improve processes, and contribute to a positive customer experience. In addition to managing your own workload, you will guide colleagues, share knowledge, and provide coaching when team leadership is unavailable. This remote opportunity offers the chance to collaborate across international teams while developing your expertise in corporate and specialized travel services.
Accountabilities
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Manage incoming customer requests through multiple channels, including phone and email, ensuring timely, accurate, and professional responses.
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Act as a primary point of contact for business customers, providing travel advice, relevant information, and recommendations tailored to their needs.
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Coordinate crew movements, rotations, travel changes, and disruptions, anticipating potential challenges and identifying suitable solutions.
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Use the appropriate travel systems and tools, including GDS platforms, to process requests efficiently and accurately.
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Identify opportunities to recommend additional travel products and services that enhance the customer experience.
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Support team members by answering questions, providing guidance on policies and procedures, and sharing operational knowledge.
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Coach and assist travel consultants when the team leader is unavailable.
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Contribute to operational projects and collaborate with colleagues across global and regional teams.
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Participate in quality management activities, including error monitoring and resolution, to maintain service standards.
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Review operational processes and customer relationships, suggesting improvements that enhance efficiency and service delivery.
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Meet individual and team performance objectives while managing multiple priorities effectively.
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Proven professional experience in ERM, marine, offshore, or crew travel environments.
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Hands-on expertise managing crew movements, rotations, and travel disruptions.
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Advanced proficiency in the Amadeus GDS system.
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Strong knowledge of the travel industry, including relevant policies, procedures, and operational processes.
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Excellent attention to detail and the ability to maintain accuracy in a fast-paced, high-pressure environment.
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Ability to work effectively in a 24/7 service operation and adapt to changing customer and business requirements.
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Strong written and verbal communication skills in English.
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Excellent customer service, problem-solving, and relationship-management abilities.
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Proven ability to manage multiple requests and competing priorities independently.
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Strong teamwork and collaboration skills, particularly in global, multi-regional environments.
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Initiative, sound judgment, and the ability to provide guidance and support to colleagues.
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Remote work opportunities from Brazil.
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Flexible working hours.
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Generous vacation days to support rest and work-life balance.
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Competitive compensation package.
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Access to resources and tools supporting mental, physical, and financial well-being.
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Travel industry benefits, professional perks, and discounts.
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Opportunities for professional development, skills enhancement, and career growth.
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Exposure to international projects and collaboration with global teams.
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Inclusive and diverse working environment.
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Opportunities to participate in charitable and community-focused initiatives.