Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency. Namibian Citizenship. Grade with min 25 points. 1-3 years relevant experience. A sound knowledge of lending products would be advantageous. Excellent client care orientation. Ability to listen and integrate information. Attention to detail. Computer literacy; and Fluent in English. Responsibilities Administration Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses. Document Management Create, organize, and maintain files containing the correspondence and records of a senior colleague. Document Preparation Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software. Work Scheduling and Allocation Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary. Operations Management Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards. Internal Client Relationship Management Help manage internal client relationships by supporting others to build effective working relations. Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Data Collection and Analysis Extract relevant data from information provided by others, and input it into spreadsheets or standard formats. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Follows standardised processes and provides administrative support in line with normal business functioning. Delivers on daily production standards and adheres to service and quality standards. Provides an indirect service to customers and intermediates. Responds to immediate requirements within procedure. Uses standard administrative techniques to co ordinate own work. Product and process knowledge in different areas may differ but basic skills remain the same. Moderate (intermediate) to high level of technical knowledge. Partially multi skilled across product and process relevant to the business area. Skills Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling Competencies Collaborates Communicates Effectively Drives Results Ensures Accountability Plans and Aligns Tech Savvy Education NQF Level 3 & NQF Level 2 - Below school leaving Closing Date 04 November 2026 , 23:59 The Old Mutual Story! Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

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